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How to Configure Home Page Widgets?

RECORD PAGE EDITOR Each persona has a defined view of its own and this is called the Record Page of the Persona. This view includes multiple tabs like Home Page, Queues, Agents, etc. Each page has a lot of different widgets that display various metrics, and these are customisable.   ​

Knowledge Base Article

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Overview

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Supervisor Console Home Page Overview

What is Home Page feature?The homepage is a critical aspect of the Supervisor Console for managing and monitoring the activities of their team. Upon logging in, Home Page gives a thorough overview of their team's key performance metrics, enabling them to quickly evaluate the performance of their age

Knowledge Base Article

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Overview

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When to use Home Page?

Quickly glance through the team performance over the last 24 hoursThe performance of the agents is shown on the home page for last 24 hours, including case volume, response times, customer satisfaction scores, and other information. Supervisors can use this data to better understand how their agents

Knowledge Base Article

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How to use Home Page?

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Introduction to Supervisor Console

Improve Productivity with Supervisor Console

Standard Supervisor Console Instances

Home Page

Agent Monitoring

Queue Monitoring

Campaign Monitoring

Alerts Monitoring

Announcements

Peer to Peer Chat

Callback Monitoring

Customise your Supervisor Console

Reporting & Analytics

Supervisor Console Governance

FAQs

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

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Customer-Facing Guided Workflows

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