Introduction to Supervisor Console

Articles

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Who is a Supervisor ?

Who is a Supervisor ?Organizations across the globe need certain people to plan, organize and monitor the day to day operations taking place within different teams. Apart from that, these people engage with a set of people, understand their problems and guide them so that they can provide their best

Knowledge Base Article

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Introduction to Supervisor Console

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What is Supervisor Console ?

Supervisor Console is a comprehensive digital headquarter that enables supervisors and managers to efficiently monitor and manage the activities of their agents, queues and campaigns in a service center environment. It is a one-stop solution for all the tasks and activities for the Supervisor across

Knowledge Base Article

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Introduction to Supervisor Console

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Why Supervisor Console is important for brands?

Benefits of having a supervisor console in a contact center from a customer service perspective:Ensure best customer experienceIncreased customer satisfaction: With real-time monitoring and coaching, supervisors can ensure that customer interactions are handled professionally and with empathy, leadi

Knowledge Base Article

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Introduction to Supervisor Console

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Who can benefit from Supervisor Console?

Supervisor Console is a powerful monitoring tool to keep a close 360 view of your team. While the direct supervisor uses it effectively to manage agents and their performances, managers and heads across the hierarchy can leverage this console to monitor and analyze critical KPIs across their complet

Knowledge Base Article

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Introduction to Supervisor Console

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Highlights of Supervisor Console

Live MonitoringReal-time Agents monitoring: The console provides real-time monitoring of customer interactions and agent activities, allowing supervisors to quickly identify areas for improvement and make informed decisions. Supervisors can listen in on live calls, whisper or barge in to provide sup

Knowledge Base Article

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Introduction to Supervisor Console

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Call Monitoring

Introduction to Supervisor Console

Improve Productivity with Supervisor Console

Standard Supervisor Console Instances

Home Page

Agent Monitoring

Queue Monitoring

Campaign Monitoring

Alerts Monitoring

Announcements

Peer to Peer Chat

Callback Monitoring

Customize Supervisor Console

Reporting & Analytics

Supervisor Console Governance

FAQs

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas