IVR Use Cases

Articles

(13)
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Track Calls on IVR

Sprinklr collects and analyzes data from IVR in different formats. This data can include information such as call volume, call duration, menu selections, and call outcomes. This data can be used to improve the overall customer experience by identifying and addressing issues with IVR system as well a

Knowledge Base Article

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IVR Use Cases

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Connection with Brands APIs

Sprinklr IVR provides us the ability to connect to a brand’s APIs and obtain data from their internal systems to use on Sprinklr’s Care Platform. In this article we will learn about how admins can configure IVR to work with brands’ APIs. APIs are mini programs that help to fetch data from third part

Knowledge Base Article

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IVR Use Cases

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Call Forwarding and Dial External Number from the IVR

​Pre-requisite for configuring this in IVR: Sprinklr Voice should be enabled for the environment and your user should have IVR View, Edit or Create permission​​Sprinklr IVR can not only assign the call to the agent using Sprinklr system using The “Assign to Agent'' node. It can transfer t

Knowledge Base Article

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IVR Use Cases

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