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Knowledge Base for Agents

Knowledge Base for Agents

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Smart Comprehend Overview

Smart Comprehend, driven by Sprinklr AI, comprehends the case conversation and suggests the most relevant information extracted from the approved articles within the Knowledge Base section of the Smart Assist tab in Agent Console and Care Console. Agents can quickly refer to the information extracte

Knowledge Base Article

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Smart Comprehend

Smart Comprehend in Agent Console/Care Console

View Recommended Articles in Third PaneWithin the third pane of the Agent Console and Care Console, agents can quickly refer to the articles suggested via AI that match the content and intent of the ongoing conversation between a customer and an agent.Note:Articles will be comprehended only for new

Knowledge Base Article

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Smart Comprehend

Reporting on Smart Comprehend

You can create reporting widgets to view the usage and adoption of the Smart Comprehend capability.To configure a Reporting WidgetClick the New Tab icon . Under the Sprinklr Service tab, click Care Reporting within Analyze.On the Reporting Home window, select the desired dashboard within the Dashboa

Knowledge Base Article

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Smart Comprehend

FAQs on Smart Comprehend

Below are some frequently asked questions regarding Smart Comprehend:What are the channels and languages supported for Smart Comprehend?Smart comprehend is available for the following channels - Sprinklr voice, Sprinklr live chat, Facebook, Instagram, LinkedIn and X. It is not available on email and

Knowledge Base Article

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Smart Comprehend

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