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Sprinklr Service
Overview
Inbound VoiceOutbound VoiceSocial Customer ServiceLive Chat SupportCommunitiesConversational AI PlatformConversational IVRKnowledge Base SoftwareUnified Agent DesktopAgent AssistOmnichannel RoutingAI-Powered Quality ManagementSupervisor ConsoleConversational AnalyticsWorkforce ManagementReporting and AnalyticsOmnichannel SurveysGuided WorkflowsService Command Center - Unified-CXM
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Metrics & Dimensions
Metrics are the measurements or KPIs that will you to measure and track the PR performance. Dimensions help you to slice and dice the metrics depending on your use case
Getting Started with Sprinklr Insights
Sprinklr Insights Glossary
Surveys
Social Listening
Media Monitoring & Analytics
Crisis Identification via Stories
Media Monitoring & Analytics
Media Stories
FAQs
Story query setup
Story Query
Advanced Concepts
PR Monitoring via Custom Dashboards
Dashboard setup
Where to find MM&A?
Onboarding Module
MM&A Dashboards
Newsletter setup
Strategize your PR outreach
Stakeholders Communication via Newsletters
Alert Setup
Permissions Required for MM&A Modules
Metrics & Dimensions
Data Sources
Product Insights
Location Insights
Audience Insights
Competitive Insights & Benchmarking
Visual Insights
Conversation Insights
AI Studio
Alerts
Reporting & Analytics
Data Sources & Channels
Sprinklr AI+