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Overview
Unify your customer service operations by linking accounts, contacts, cases, and response processes within Sprinklr.

Articles

(4)
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Why Sprinklr - Salesforce Integration?

In today's digital landscape, customer service has become increasingly complex due to the rise of social media as a platform for customer interactions. While CRM systems like Salesforce hold vital customer data that drives business results, the challenge lies in bridging the gap between CRM data and

Knowledge Base Article

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Overview

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Sprinklr Integration with Salesforce Service Cloud

Salesforce cases can be created, linked, and monitored directly in Sprinklr. Care agents have immediate visibility of the progression and status changes of cases and the opportunity to make updates along the way. Collaboration between agents and social teams is enhanced as cases exchange hands, with

Knowledge Base Article

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Overview

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Sprinklr CTI in Salesforce

The new version of the Salesforce connector (V3) by Sprinklr introduces enhanced capabilities for agents working within Salesforce's Service Cloud. With this update, agents can now utilize Sprinklr voice directly within Salesforce, eliminating the need for switching between different platforms

SFDC-V3

Salesforce

Knowledge Base Article

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Overview

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Govern Sprinklr Live chat Visibility from Salesforce

The Challenge ​Sprinklr Live chat is the capability that allows end customers to interact with brands via a messaging interface in real-time. Sprinklr Live chat is often deployed on websites and hence is called Website chat. However, its usage is not limited to websites, it can be installed on mobil

Knowledge Base Article

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Overview

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