Peer to Peer Chat

Articles

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Overview

What is Peer to Peer Chat feature?An internal unified text communication medium that offers seamless team interactions, eliminating the need for third-party chat applications. Peer-to-peer chat capability lets care agents, supervisors, admins, and quality managers to efficiently collaborate with the

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Peer to Peer Chat

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When to use Peer to Peer Chat?

Peer-to-Peer chat can be used to effectively collaborate with team members and allows users to share case details or raise queries. Following are some of the prominent use cases. ​1. Seek support from Supervisors on cases when needed by directly messaging them.​2. Supervisors can follow-up on tasks,

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Peer to Peer Chat

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How to Use Peer to Peer Chat?

Opening the ChatboxOpen the chat box by clicking the collaborate icon located on the top right of the screen. Here you see all your conversations and also view anyone by clicking on the message. The user sees the count of unread messages in the bracket.​Sending a MessageClick the "+" icon

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Peer to Peer Chat

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Governance of Peer to Peer Chat

Seamlessly assign specific user roles the authority to initiate conversations with designated counterparts and define which roles are permitted to respond to the initiated discussions.Additionally, promote enhanced oversight and compliance across the organization by granting administrators the abili

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Peer to Peer Chat

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