Queue rules

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Introduction to Queue Rules

Queue Rules allow you to apply actions to messages and profiles when they enter a Queue (or according to the Rule's Trigger). Steps to create Queue RulesTo create Queue Rules, you'll follow the basic steps mentioned below. Queue Rules are run on messages at the time that a message enters a

experience:space

cloud:core

Queue Actions

queue rules

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Knowledge Base Article

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Queue rules

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Conditions applicable with queue rules

Queue Rules allow you to apply actions to messages and profiles when they enter a Queue (or according to the Rule's Trigger). Queue Rules are run on messages at the time that a message enters a Queue. Queue rules necessarily require a trigger to run. They can be run via automatic triggers or ca

experience:space

cloud:core

Queue Actions

queue rules

+6

Knowledge Base Article

 • 

Queue rules

SH
Actions with queue rules

Actions are executed on the messages and profiles when they enter a Queue. In this article, we'll look at each Queue Rule Action type and the specific actions within those action types:Assign a Message to a User/Queue:Assign a Message to User/Queue Actions are actionable tasks on the message.Ac

experience:space

cloud:core

Queue Actions

queue rules

+6

Knowledge Base Article

 • 

Queue rules

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