Reporting

Articles

(2)
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Standard Reporting on Agent Nudges

The Standard Reporting Dashboard eliminates the need to create custom reporting dashboards from scratch. It provides comprehensive insights into various aspects of Agent Nudges, including: Total number of Agent Nudges generated, interactions with buttons like Guided Workflows, Theme-wise breakd

Knowledge Base Article

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Reporting

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Reporting on Agent Nudges

Agent Nudges reporting delivers a concise and insightful analysis of the efficacy and usage patterns of nudges by agents, allowing stakeholders to discern trends, make informed decisions, and optimize the use of nudges within the system.Reporting on Agent NudgesCreate a reporting widget that incorpo

Knowledge Base Article

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Reporting

Getting Started with Sprinklr Service

CXM - Entity Studio

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge Base

Community

Quality Management

Conversational Analytics

Agent Assist

Smart Compose

Advanced Topics

Co-browsing

Setup a guided workflow

Multiple trigger points for executing a guided workflow

Guided workflow best practices

Guided workflow reporting

Smart Assist

What is Agent Assist?

Response Compliance

Key use cases

Appointment Booking

Getting Started

Basics of Agent Assist

Smart Paraphraser

CSAT Prediction

Video Call

Guided workflow Resources and Support

Smart Responses

Agent Nudges

Guided Workflow Overview

Troubleshooting and FAQs

Types of Guided Workflows

Creating a Guided Workflow

Initiating a Guided Workflow

Agent View

Guided Workflow Reporting

Use Cases

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas