Rule Engine

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Configure Rules to Auto-Respond to Messages

In the Rule Engine, you can now configure Inbound and Queue Rules with the action to auto-respond to accounts you have received the message from. Using this rule, you can immediately respond to customers who engage with your social media accounts at any time. You can also use the Rule Engine to crea

experience:space

business hours

cloud:social

Rule Engine Actions

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Knowledge Base Article

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View and Restore Previous Versions of a Rule

Overview In the Rule Engine, Sprinklr now displays previous versions of saved rules. A rule's previous versions will display the iterations of the rule as it has been updated and saved over time. You can select a past version to see the exact configuration of the at that time. You can also restore

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module:rule-engine

release:10-1-0

article:howto

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Knowledge Base Article

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Rule Engine

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Use Copy Action in Rule Engine

Copy Actions in Rules are intended to copy the property of one entity to another. Using Copy Actions you can ensure tagging continuity across your entire workflow with actions to automatically copy property of one message to all associated messages. For example, Copy Actions can provide your Cu

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copy action in Rule Engine to Copy the Properties

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feature:spe

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Rule Engine

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Change Management in Rule Engine

To minimize the risk of errors or disruptions, it is essential to carefully manage any modifications or additions/deletions made to existing rules in a system through change management. This capability involves identifying the potential impact of the change in one rule on other rules that have simil

Rule Engine

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Rule Engine

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Types of Rules

Overview The Sprinklr Rule Engine is a powerful tool that can be used to automate workflows, assignments, properties, and more. By configuring Rules, you can increase efficiency by transforming manual processes to automatic actions that execute according to the conditions that you set. Rules can be

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cloud:core

module:rule-engine

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Knowledge Base Article

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Rule Engine

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Autofill Rule

Create Autofill Rules to pre-populate content in the publisher window based on the set conditions and is best used to apply properties as soon as a user opts to create a message. Autofill rules are applied to outbound messages, but unlike Outbound Rules which apply when a message is sent for pu

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cloud:core

Rule Engine Action

rule engine condition

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Knowledge Base Article

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Rule Engine

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Create a Rule

The Sprinklr Rule Engine is a powerful tool that can execute complex actions automatically, creating efficiency in your workflow and saving time by eliminating the need for manual actions to be taken, seamlessly automating processes at scale.The Rule Engine's wide array of conditions and actions mak

Rule Engine Basics

Rule Engine

Knowledge Base Article

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Rule Engine

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About the Rule Engine

The Sprinklr Rule Engine is a powerful tool that can be used to automate workflows, assignments, properties, and more. By configuring Rules, you can increase efficiency, transforming manual processes to automated workflows that execute according to the conditions that you set. Rules can be used to

Rule Engine Basics

Rule Engine

Knowledge Base Article

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Rule Engine

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Add Notes in Rule Engine

In Rule Engine, you can add an action to update notes with a defined message. This feature is available only in Inbound, Queue, Listening, SLA and Workflow Update Rules. Use the Feature Click the New Tab icon and select Rule Engine under the Social Core Cloud.   In the

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Rule Engine

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Rule Triggers

Rule Triggers are initiated to prompt content in the platform to run through the Rule Engine according to the configuration of that rule trigger. Rules that do not have a rule trigger will execute on content according to the rule type. Rule Triggers can be especially useful when you would like a rul

Rule Engine Basics

Rule Engine

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Rule Engine

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