Self Serve Apps

Articles

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Overview

Apps on the home screen of your LiveChat application allow customers to find useful information quickly - without having to create a case and interact with an agent.​Note: You have the flexibility to manage these apps' visibility based on user types, such as country or page URL. Additionally, y

Knowledge Base Article

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Self Serve Apps

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User Journey

Content Showcase AppKnowledge Base AppGuided Workflow App

Knowledge Base Article

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Self Serve Apps

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Configuration Steps

Within the Home Screen section of your live chat builder, you can add the following types of Apps:Information CardKnowledge Base CardStatus Card​After adding these app cards, you have the flexibility to rearrange their order through a simple drag-and-drop action, providing you with convenient contro

Knowledge Base Article

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Self Serve Apps

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Reporting

Knowledge BaseYou can also do reporting on article usage from Live Chat KB Widget:Plot article views vs article title (Add “source” filter for the following metrics to distinguish article views in “Smart Assist” & “Live Chat” )Filter article views in the Live Chat KB widget by category

Knowledge Base Article

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Self Serve Apps

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

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