Survey Reporting

Articles

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Survey Reporting Glossary

You can create reporting widgets using survey-specific metrics and dimensions that let you configure your view of customer feedback data.Survey SummarySurvey Sent CountSurvey Sent Count is the total number of surveys sent out to the users.Create a Counter widget and select the Survey Sent Count metr

Surveys

Care Reporting

Knowledge Base Article

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Survey Reporting

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Calculating Net Promoter Score from survey results to analyze customer satisfaction

How calculating net promoter score is helpful for your brand to see how your customer service is perceived and where improvements might be made.The Net Promoter Score is calculated based on responses to a single question.Net Promoter Score or NPS = % Promoters - % DetractorsorNPS = (Number of Promot

Surveys

Care Reporting

Knowledge Base Article

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Survey Reporting

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