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Troubleshooting and FAQs
Troubleshooting Guides and capabilities for Sprinklr - Salesforce Integration

Articles

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To Track User Consumption via Salesforce iFrame

Sprinklr will be able to track User Consumption via Salesforce iFrame. The tracking will help us to identify the number of times the iframe was accessed within Salesforce. Additionally, you will also have the data about the last iframe access time stamp.To Track User Consumption via Salesforce iFram

User Consumption

Knowledge Base Article

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Troubleshooting and FAQs

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Alerts

Email alerts for webhook failure Sprinklr Salesforce Integration provides the capability to set up email alerts on the failure of operations on the Salesforce side triggered from the Sprinklr side, such as Case creation and Case update failures from the Salesforce App in Sprinklr Marketplace.  Steps

Knowledge Base Article

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Troubleshooting and FAQs

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Error Handling in CRM User Mapping

When integrating CRM systems like Salesforce with Sprinklr, it's crucial to ensure accurate and consistent user mapping. This section outlines the error handling and validation checks required during the user mapping process.Validation Rules for Adding/Updating User MappingEnsure that the follo

Knowledge Base Article

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Troubleshooting and FAQs

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Configure an Extension in Sprinklr

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