Troubleshooting

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(6)
RS
LiveChat not showing up while passing authenticated user details

Check the expected hash for any authenticated user passed inside chat settings.Hover over the Options icon alongside your Live Chat Application and select Validate User Hash.  On the Validate User Hash window, enter User ID, Profile Image URL, First Name, Last Name, Phone Number and Email. Clic

Knowledge Base Article

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Troubleshooting

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Guide to Generating and Testing Regular Expressions

Regular expressions (regex) are powerful tools for pattern matching and text manipulation. This documentation provides a comprehensive guide to generating regex patterns and testing them effectively.Use cases: You can utilize regex in defining conditions for live chat visibility, defining conditiona

Knowledge Base Article

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Troubleshooting

RS
Wrong Live Chat App Visible

This happens because of the following reasons:Wrong embedded code is usedPlease make sure the correct appId is present in the embedded code on the website.On the website, do Right Click → Inspect → Console Tab → Search for sprChatSettings Please make sure the correct AppId and Environment are presen

Knowledge Base Article

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Troubleshooting

RS
Live Chat not Visible

This happens because of the following reasons:CSP directives present on brand website On the website, do Right Click → Inspect → Console. You might see some errors like thes​These ‘Content Security Policies Directives’ issues arise because the current URL and/or other relevant URLs have not been whi

Knowledge Base Article

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Troubleshooting

RS
Attachments are failing to send and resulting in error

This happens because of the following reasons:CSP directives present on brand website On the website, do Right Click → Inspect → Network. You might see some errors like these​​These ‘Content Security Policies Directives’ issues arise because the current domains and/or other relevant URLs have not be

Knowledge Base Article

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Troubleshooting

RS
Live Chat not Visible on Certain Pages

This issue could happen because of the following reasons:LiveChat visibility filtersWhile creating the LiveChat application, Sprinklr provides the functionality of hiding the LiveChat trigger icon based on certain customizable conditions. These can be seen in LiveChat builder, under the styling sect

Knowledge Base Article

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Troubleshooting

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