Use Cases of Agent Desktop Layout

Articles

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Layout Customisations (Use-Cases of Record Page Builder)

Increase Height of a widget The height of a widget can be increased by changing the same in settings when clicking on a particular widget as shown in the screenshot below. This can also be done by adding the line “Height” : “50rem” in the code editor as well.​​Configure the layout into 2-pane or 3-p

Knowledge Base Article

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Use Cases of Agent Desktop Layout

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Use-Cases of Record Page Builder

​Increase/Decrease the Height of a WidgetThe height of a widget can be increased by changing the same in settings. When clicked on a particular widget as shown in the screenshot below. For Example, within Settings, you can set the height of a widget to 50 rem, depending on the requirement. ​​Channel

Knowledge Base Article

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Use Cases of Agent Desktop Layout

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Agent Desktop Shortcuts

Troubleshoot & FAQs

Case Processing Time in Agent Desktop

Introduction to Unified Agent Desktop

Agent Desktop for Email Care

PII Masking

Introduction to Agent Desktop Layout

Standard Widgets

Use Cases of Agent Desktop Layout

Agent Assistance

Some Common Layouts

Handling Sub Cases in Agent Desktop

Case Third Pane

Agent Console (Legacy)

Guided Workflows in Agent Desktop

Link Related Cases

Publishing Functionalities

Custom Widgets

Customer Authentication

Adding Translations

External Collaboration

Care Console Walkthrough

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas