Video Call

Articles

(22)
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Video Call Reporting

For all the reporting, you can use the following filter - Audio Only - False (for audio calls)Video Conversation Ended - TrueFor all reporting - Data Source will be ‘Social Analytics’​Total Video Calls Total number of video calls in the selected time range.Video Calls Completed This shows the distri

Knowledge Base Article

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Reporting

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Troubleshooting

Agent Side video call popup is not comingPlease make sure the routing logic steps have been followed correctly. Common errors includeUser not having the desired skill or skill proficiency valueUser not present in the work queueIt could be that the particular agent/ work queue capacity is full. Pleas

Knowledge Base Article

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Troubleshooting

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Smart Compose

Co-browsing

Smart Assist

What is Agent Assist?

Response Compliance

Appointment Booking

Getting Started

Basics of Agent Assist

Smart Paraphraser

CSAT Prediction

Video Call

Smart Responses

Agent Nudges

Troubleshooting and FAQs

Creating a Guided Workflow

Initiating a Guided Workflow

Agent View

Guided Workflow Reporting

Use Cases

Sprinklr AI+

Customer-Facing Guided Workflows

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