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Sprinklr Service
Overview
Inbound VoiceOutbound VoiceSocial Customer ServiceLive Chat SupportCommunitiesConversational AI PlatformConversational IVRKnowledge Base SoftwareUnified Agent DesktopAgent AssistOmnichannel RoutingAI-Powered Quality ManagementSupervisor ConsoleConversational AnalyticsWorkforce ManagementReporting and AnalyticsOmnichannel SurveysGuided WorkflowsService Command Center - Unified-CXM
Articles
Getting Started with Sprinklr Service
Reference Guide for Sprinklr Service
Sprinklr Service Glossary
Service Channels
Inbound Voice
Outbound Voice & Dialers
Case Management
Automation and Assignment
Introduction to Scheduler Engine
Setting up Agents for Routing
Scheduler Engine vs Triggers
Approval Workflows
Introduction to Assignment Engine
Introduction to Rule Engine
Setting up Assignment Engine (Legacy)
Types of Rules
Case Sampling
SLA Configuration
Triggers
Assignment Engine Use Cases
Capturing Timestamps
Rule Batches
Unified Routing Overview
How Unified Routing works ?
Basics of setting up Unified Routing
Setting up Skills
Setting up Agent Capacity
Setting up Queues
Setting up Queue based routing
Setting up Skill based routing
Using AI in routing
Additional Use Cases
FAQs
Queue monitoring
Assignment Failures and Troubleshooting
Reporting
Unified Agent Desktop
Supervisor Console
Surveys
Journey Facilitator
Sprinklr Commerce
Workforce Management
Reporting and Analytics
Conversational AI
Digital Twin
IVR
Knowledge base
Community
Quality Management
Conversational Analytics
Agent Assist
Sprinklr AI+
Customer-Facing Guided Workflows
Service Agent Personas