Customise your Supervisor Console

Articles

(3)
SH
Customise your Supervisor Console

​Following customisations can be done in Supervisor Console to best serve your requirement - Make your teamHyperspace EnablementQuick FiltersColour TagsSharing Reporting dashboards with personaSharing Engagement Dashboard with PersonaSupervisor Console PermissionsAdd customized drilldowns for report

Knowledge Base Article

 • 

Customise your Supervisor Console

SH
Customizing Personas with Persona App Manager

A Persona App is a simplified interface designed specifically for a user and with a point of view of userthe 's daily activities. In Sprinklr, a set of standard persona apps are available based on common use cases, across product suites that do not need any customization. The users can be Agents, Su

Knowledge Base Article

 • 

Customising Personas with Persona App Manager

RS
User State Builder

Agent State provides a summary of agents' current activities, such as being on an outbound call, inbound call, call ringing, idle, or working on a case. This feature helps in understanding the real-time actions performed by agents.​With the User State Builder, users can create more granular vie

Knowledge Base Article

 • 

Customise your Supervisor Console

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Introduction to Supervisor Console

Improve Productivity with Supervisor Console

Standard Supervisor Console Instances

Home Page

Agent Monitoring

Queue Monitoring

Campaign Monitoring

Alerts Monitoring

Announcements

Peer to Peer Chat

Callback Monitoring

Customise your Supervisor Console

Reporting & Analytics

Supervisor Console Governance

FAQs

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas