Customize Supervisor Console

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Customizing Personas with Persona App Manager

A Persona App is a simplified interface designed specifically for a user that helps them manage their daily activities. In Sprinklr, a set of standard persona apps are available based on common use cases, across product suites that do not need any customization. The users might have various roles su

Knowledge Base Article

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Customising Personas with Persona App Manager

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User State Builder

Agent State provides a summary of agents' current activities, such as being on an outbound call, inbound call, call ringing, idle, or working on a case. This feature helps in understanding the real-time actions performed by agents.​With the User State Builder, users can create more granular vie

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Customise your Supervisor Console

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Configure Queue Dimensions for the Queue Monitoring Screen

You can customize the dimensions shown on the Queue Monitoring screen in the Supervisor Console. The selected dimensions will be displayed as columns on the Queue Monitoring screen.Note: The following default dimensions cannot be deselected:AgentUser Current StatusAgent Time in Current StateTo confi

Knowledge Base Article

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Customize Supervisor Console

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Create Filters for Case Activities

In a Persona App, you can create filters for case activities to customize which activities are shown to users based on their personas. Applying these filters helps users focus on the most important and relevant information, enhancing operational efficiency.To create filter for case activities, follo

Knowledge Base Article

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Customize Supervisor Console

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Customize Your Supervisor Console

​You can customize a Supervisor Console persona app according to your requirements. The following customizations can be done in Supervisor Console:Create your teamEnable HyperspaceCreate Quick FiltersCreate Colour TagsShare Reporting dashboards with personaShare Engagement Dashboard with PersonaSupe

Knowledge Base Article

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Setting up Supervisor Persona

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Call Monitoring

Introduction to Supervisor Console

Improve Productivity with Supervisor Console

Standard Supervisor Console Instances

Home Page

Agent Monitoring

Queue Monitoring

Campaign Monitoring

Alerts Monitoring

Announcements

Peer to Peer Chat

Callback Monitoring

Customize Supervisor Console

Reporting & Analytics

Supervisor Console Governance

FAQs

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas