Queue Management

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About Global and Workspace Queues

In Sprinklr, Global and Workspace Queues are used to store various types of assets viewable within different Dashboards. You can think of queues as invisible folders that house these various types of assets. Queues are filled either by manually adding to them, or by use of automation via Macros, Rul

Knowledge Base Article

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Queue Management

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Add a Workspace Queue

Workspace Queues are used to store Inbound Messages. As a message moves through a workflow, the message's Workspace Queue can be manually changed in the Engagement Dashboards, or through the application of a macro. In this article, we will go over how to add a Workspace Queue. StepsClick the Ne

Knowledge Base Article

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Queue Management

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Add a Global Queue

Global Queues help you save time by automatically arranging inbound messages, suggestions, approvals, cases, and tasks. In this article, you will learn to create a Global Queue from the Platform Settings in order to assign various options to queues automatically.Steps Click the New Tab icon. Under P

Knowledge Base Article

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Queue Management

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Subscribe to a queue

OverviewYou can add yourself as a subscriber to Inbound Message, Suggestion and Task queue type. If any message is added to the queue to which you have subscribed, then you will receive a notification. Ensure that the notification settings is turned on for respective entity.To Subscribe for Notifica

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Knowledge Base Article

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Queue Management

Reference Guide for Sprinklr Social

Getting Started with Sprinklr Social

Sprinklr Social Glossary

Channels

Digital Asset Manager

Publishing

Engagement

Governance

User Management

Account Management

Queue Management

SSO & User auto provisioning

Macro

Custom Fields

Tags

URL Shorteners

Configurator

Others

Rule Engine

Reporting

Link in Bio

Distributed

Display

User Generated Content

Advocacy