Service Channels

Articles

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Apple Business Chat (ABC) - Templates

Before you start You can find the complete API documentation for the Asset Templates on this link.Navigating to Omni Channel Templates in the Asset Manager1. To navigate to create asset page in the Digital Asset Manager (DAM), follow Steps 1-2 in the Knowledge Base Article (Creating an Asset)2. Sele

Knowledge Base Article

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Service Channels

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Creating an Asset in the Asset Manager

Before you StartThe Asset Manager provides a centralized repository for all media assets, documents, templates, and more. This article will help you with the steps to add assets in the asset manager. You can find the link to the Digital Asset Manager (DAM) here.​Steps to add an Asset to the Asset Ma

Knowledge Base Article

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Service Channels

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X (Twitter) Asset Templates

Before you startYou can find the Twitter API documentation for direct messages on this link. 1. Quick ReplyIntroduction:Quick replies let businesses prompt people with simple, guided ways to reply to a Direct Message, by choosing from a list of options or prompts to enter specific text values. Steps

Knowledge Base Article

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Service Channels

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Troubleshooting & FAQs

Keyword Query

Testing Bot Workflows

Guided Workflow Integration

Dialogue Tree Level Reporting

Conversational Survey

What is Conversational AI

Knowledge Base Integration

Persistent Menu

Conversational Commerce

Train Intents, Entities & Slots

Voicebots - Introduction & Use Cases

AI/NLP Testing

Define Bot Orchestration Strategy

Set up A/B Testing

Discovery Runs

Roles and Permissions

Understanding Intents and Entities

Telephony

IVR

Automated QA

Generative AI FAQ Bots (RAG)

Intent Reporting

Conversational AI Persona Application

Synonyms and Misspellings

Voicebots

Set up API Integrations

Admin Panel

Session Reporting

Post Voicebot Handling

External Intent Models

Configure Bot Workflows

Enhance your voicebot with AI+

Service Channels

Configure Exception Handling Scenarios

Button-Based Bot

GenAI-Based Intents (Zero Shot)

Advanced Settings

Dynamic Workflow

Automated Training of Agents

Bot Rule Setup

Entity Studio

Manage Variables

Fallback Settings

Timeout Settings

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas