Similar Cases

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Similar Cases Overview

Within the third pane of the Agent Console and Care Console, agents are provided with AI-generated recommendations of similar resolved cases handled in the past. Depending upon the intent of the conversation, these similar resolved cases appear within the Similar Cases section of the Smart Assist ta

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Similar Cases

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Similar Cases in Agent Console/Care Console

View Similar Cases in Third PaneWithin the third pane of the Agent Console and Care Console, agents can quickly refer to the resolved similar cases suggested via AI that match the content and intent of the ongoing conversation between a customer and an agent.Click the Smart Assist tab within the Cas

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Similar Cases

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Reporting on Similar Cases

You can create reporting widgets to view the usage and adoption of the Similar Cases capability.Configuring a reporting widgetClick the New Tab icon . Under the Sprinklr Service tab, click Care Reporting within Analyze.On the Reporting Home window, select the desired da

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Similar Cases

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FAQs on Similar Cases

Below are some frequently asked questions regarding similar cases:​What are the languages in which Similar Cases work?Currently, the Similar Cases capability is available in the English language only.​Can Similar Cases be enabled for a few users?Yes, Similar Cases can be enabled for some selected us

Knowledge Base Article

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Similar Cases

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