Smart Compose

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Smart Compose Overview

Smart Compose, powered by AI, enhances agent productivity by providing text predictions and suggestions for quicker replies. Agents can leverage this feature in Care Console, Agent Console, or Engagement Dashboards while composing responses to customers. By accepting smart recommendations using the

Knowledge Base Article

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Smart Compose

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Enablement of Smart Compose

To enable the Smart Compose functionality, follow these steps:Please work with your Success Manager to get the Smart Compose capability enabled. Currently, Smart Compose functionality is available only in English. If you would like to explore support for other languages, kindly reach out to our supp

Knowledge Base Article

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Smart Compose

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Smart Compose in Agent Console and Care Console

While composing your message, you will notice that Smart Compose suggests text to complete your sentences. These suggestions will appear in the background of your message, displayed in lighter gray text. To accept a suggestion, you can either press the tab key or the right arrow key. By doing so, th

Knowledge Base Article

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Smart Compose

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​Reporting on Smart Compose​

When an agent accepts a prediction from Smart Compose, whether it is the entire suggestion or just a portion of it, by pressing the tab key or the right arrow key, that action is captured in the reporting system. This information can provide insights into the effectiveness and adoption of Smart Comp

Knowledge Base Article

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Smart Compose

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