Advanced Concepts

Articles

(7)
SH
Target Metrics in Benchmarking

Within Benchmarking, you can designate Target Metrics which will be displayed on a widget graph alongside the actual metrics. Target Metrics allow you to compare actual performance of a metrics against a pre-set goal. It also helps you set targets and performs reporting to check whether the performa

Target Metrics in Benchmarking

Knowledge Base Article

 • 

Advanced Concepts

SH
Add Annotations on graphs in Benchmarking dashboards

Annotations give you the ability to add annotations to certain charts. They are attached to the dates themselves so they can only be seen in a graph or chart where Date is the primary dimension. Once created, the annotation will appear as a small box on the graph that expands when hovered over. To a

Annotations

Annotations in Benchmarking

Knowledge Base Article

 • 

Advanced Concepts

RS
Industry & Competitor Average Benchmarks

Accurate Performance Insights with Benchmarking Tools OverviewToday's social media users are all about getting quick and long lasting impressions which pose challenges for businesses. With short attention spans and a need for quick responses, promoting brands becomes tougher. Every detail in posts—w

Knowledge Base Article

 • 

Advanced Concepts

SH
Custom Metrics in Benchmarking

Custom Metrics allow you to create your own derived metrics using the standard reporting metrics. These custom metrics can be used to collect and analyze data that reporting does not track automatically. Custom metrics offer you to build dynamic metrics based on industry-standard norms and various b

Custom Metrics in Benchmarking

Knowledge Base Article

 • 

Advanced Concepts

SH
AI dimensions in Benchmarking

Sprinklr's AI Model for Benchmarking helps in categorizing brand posts or fan comments to gain actionable business insights, thereby reducing the time and effort of manually going through thousands of posts & comments. In Sprinklr Benchmarking, using AI, you can do x, y, z.The AI dimensions

AI Dimensions in Benchmarking

Knowledge Base Article

 • 

Advanced Concepts

SH
Custom fields

While working with any entity like a message, customer profile, or case, there is always a need to store metadata or some properties for that entity. That’s where Sprinklr Custom Fields come into play.What are custom fields?Custom fields are key-value pairs that are stored for each entity like a mes

Custom Fields in Benchmarking

Knowledge Base Article

 • 

Advanced Concepts

SH
Explore Lens in Benchmarking

In Benchmarking, you can create Explore Lenses, which are dashboard-based overlays. You can apply these Explore Lenses to a Benchmarking widget and view data from the specified widget visualized in the widgets of the applied lens. You can use an Explore Lens to gain a quick understanding of the data

Explore Lens

Explore Lens in Benchmarking

Knowledge Base Article

 • 

Advanced Concepts

Getting Started with Sprinklr Insights

Reference Guide for Sprinklr Insights

Sprinklr Insights Glossary

Customer Feedback Management

Social Listening

Media Monitoring & Analytics

Product Insights

Location Insights

Audience Insights

Competitive Insights & Benchmarking

Sources in Benchmarking

Standard Dashboards in Benchmarking

Benchmarking FAQs

What is Benchmarking?

Entities

How to Add Brands?

Where to find Benchmarking?

Advanced Concepts

Benchmarking Dashboards

How to bulk import brands?

Benchmarking Glossary

Permissions required for Benchmarking module

Import an existing account in Benchmarking

Data Sources

Alerts in Benchmarking

Visual Insights

Conversation Insights

AI Studio

Alerts

Reporting & Analytics

Data Sources & Channels

Sprinklr AI+