Custom Widgets

Articles

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Filtering of Tasks Using Custom Field Values

When creating Record Card Widgets specifically at the Task entity level, you have the capability to filter tasks and customize how they are displayed within the widget based on specific custom field values. To achieve this, you can utilize the JSON editor and include the parameter "fieldType": "cust

Knowledge Base Article

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Custom Widgets

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Create Custom Components

You can customize the Sprinklr Service experience by creating custom components and deploying them to all or selected Agents.PrerequisitesSetup Account in SprinklrBefore you get started, you need to sign up for a Sprinklr account or log into your current one.Install NodeNodeJS is needed to create an

Knowledge Base Article

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Custom Widgets

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Custom Widgets Overview

Custom widgets can be integrated with the external systems/ APIs to provide a different way to represent data that helps agents to resolve queries quicker without switching between tabs and to ensure that agents get the most important information at the right time using internal/external systems.​CR

Knowledge Base Article

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Custom Widgets

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Custom Widgets (CRM Integration Based)

Types of API Widgets are as follows :​​Properties Widget Clients can integrate with their CRM, can fetch the relevant information, and show all the details in a widget using Custom Entity without storing data in Sprinklr. The data can be viewable in the list view. ​When clicking on "Show All&qu

Knowledge Base Article

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Custom Widgets

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iFrame Widget

Iframe Widget is a widget that can be used to embed a different application. Within the iFrame widget, users can integrate the URL of their Knowledge Base, Website URL, Third party tools, etc. Agents can easily view or copy the information from iframe widget and draft their response accordingly with

Knowledge Base Article

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Custom Widgets

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Agent Desktop Shortcuts

Troubleshoot & FAQs

Case Processing Time in Agent Desktop

Introduction to Unified Agent Desktop

Agent Desktop for Email Care

PII Masking

Introduction to Agent Desktop Layout

Standard Widgets

Use Cases of Agent Desktop Layout

Agent Assistance

Some Common Layouts

Handling Sub Cases in Agent Desktop

Case Third Pane

Agent Console (Legacy)

Guided Workflows in Agent Desktop

Link Related Cases

Publishing Functionalities

Custom Widgets

Customer Authentication

Adding Translations

External Collaboration

Care Console Walkthrough

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas