Introduction to Agent Desktop Layout

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Introduction to Care Console Layout Manager

Care console has customizable layouts and layouts are configured using record pages for Care Console for a given partner. Each record page has an ID, which is unique to each page. Each persona or group of agents can have different UI requirements, For Example - Team A might want to have a bigger con

Knowledge Base Article

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Introduction to Agent Desktop Layout

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How to Access Care Console Layout Manager?

To get access to the care console layout manager assign the relevant permissions of record page builder to your user.​Roles and PermissionsBy going through global roles, we can select all the permissions under the category of 'Record Page Builder' and get access to care console layout manager for th

Knowledge Base Article

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Introduction to Agent Desktop Layout

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How to Customise a layout in Care Console Layout Manager?

The Care Console layout is configurible and can be customised according to the customer's requirements with respect to widgets and tabs repositioning, naming and information regarding them. The customisation can be achieved by understanding the care console layout manager's working and bui

Knowledge Base Article

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Introduction to Agent Desktop Layout

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Sharing & Configuring of Layout for users

The sharing and configuration of the layout for users can be controlled by using the ‘Change Activation’ button. This feature allows a particular role to be part of the layout and thus all users in that role can see that layout as well. As seen in the image below, the Role ID selection gives the all

Knowledge Base Article

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Introduction to Agent Desktop Layout

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Agent Desktop Shortcuts

Troubleshoot & FAQs

Case Processing Time in Agent Desktop

Introduction to Unified Agent Desktop

Agent Desktop for Email Care

PII Masking

Introduction to Agent Desktop Layout

Standard Widgets

Use Cases of Agent Desktop Layout

Agent Assistance

Some Common Layouts

Handling Sub Cases in Agent Desktop

Case Third Pane

Agent Console (Legacy)

Guided Workflows in Agent Desktop

Link Related Cases

Publishing Functionalities

Custom Widgets

Customer Authentication

Adding Translations

External Collaboration

Care Console Walkthrough

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas