Platform Setup (Distributed Admin)

Articles

(7)
RS
Set Collapsed Filters as Default in Distributed

In the Asset Manager, Engagement Columns, and Contacts windows, you can view the filters in the right pane, which appear long, as there are multiple options under each filter category. If you want an enhanced experience of using the filters, you can enable the collapsible filter capability. You can

Knowledge Base Article

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Platform Setup (Distributed Admin)

RS
Enable video calling in Distributed

You can allow Distributed users to communicate with their leads/prospects via video chat. Sprinklr provides you with the capability to enable Distributed users to communicate with their audience through video calling on Live Chat. This will improve the quality of the virtual engagement between cust

Video Calling

Distributed

Video Calling in Distributed

Knowledge Base Article

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Platform Setup (Distributed Admin)

RS
Enable Tags for Distributed Users - Profile, Case, and Message

As a brand admin, you can now make profile tagging available within the Distributed environment. As a result, the distributed users will be able to see profile tags next to the profile name in the same way as in the Space UI.To Enable Profile, Case, and Message Tags for Distributed UsersClick the Ne

message tags

Case Tags

Distributed

profile tags

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Knowledge Base Article

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Platform Setup (Distributed Admin)

SH
Configure Distributed Home Page with Widgets

You can customize the available widgets on the Home Page of the Distributed environment, based on your Persona or business requirements. Below is a quick overview of the widgets. Home Page WidgetsAccount Summary: With the help of the Account Summary widget you can add/re-add/reactivate accounts dire

Configure Sprinklr Distributed Home Page

Configure Sprinklr Distributed Home Page with Widgets

Distributed Home Page with Widgets

Knowledge Base Article

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Platform Setup (Distributed Admin)

RS
Enable/Disable Add Contacts Option for Distributed Users

As a brand admin, you can enable or disable the option for the Distributed users to add contacts. Usually, the Distributed Users can add contacts from their Distributed accounts. You can now change the settings in App Properties to disable the Distributed Users’ ability to add contacts. Enable/Dis

Add Contacts

Distributed

Enable Add Contacts

Admin

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Knowledge Base Article

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Platform Setup (Distributed Admin)

RS
Make Collaboration Notes Read Only for Distributed Users

Sprinklr enables you with the capability to share notes with the Distributed users in read-only mode. Distributed users will not be able to make changes to these notes. You can enable this capability in the control panel.To Set Up Distributed Control PanelClick the New Tab icon . Unde

Knowledge Base Article

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Platform Setup (Distributed Admin)

SH
Use Gamification to Motivate Distributed Users

Sprinklr has introduced Gamification for users like you, so that you can motivate the Distributed Users to explore the platform more and get thoroughly familiar and habituated with it. You can evaluate and rate them based on their actions and performances on the platform within a certain timeframe,

Reset Gamification Points

Gamification for Distributed Users

Gamification Points

Knowledge Base Article

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Platform Setup (Distributed Admin)

Reference Guide for Sprinklr Social

Getting Started with Sprinklr Social

Sprinklr Social Glossary

Channels

Digital Asset Manager

Publishing

Engagement

Governance

Rule Engine

Reporting

Link in Bio

Distributed

User (Distributed)

Admin (Distributed)

Channel Limitations (Distributed)

Display

User Generated Content

Advocacy