Reporting Entities and its Relation

Articles

(13)
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Reporting on Smart Responses

Smart Response uses AI to suggest responses to the agents. The AI learns and recommends suitable responses based on how the brand's agents have replied to customer queries in the past. At any given time, multiple smart responses are suggested to the user, and the user can choose the most suited

Knowledge Base Article

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Reporting Entities and its Relation

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Reporting on CSAT Prediction

To track and analyze CSAT predictions, you can access reporting features that include the Predicted CSAT Score (Case) metric. By selecting this metric along with other relevant metrics like Case Count, you can generate comprehensive reports that provide insights into customer satisfaction levels.Lis

Knowledge Base Article

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CSAT Prediction

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Reporting on Video Calls

Video call is a feature that allows brands to make one way or two way video calls on web/mobile. By creating reporting widgets, you can measure the performance of video calls and analyze how it helps brands in providing a more engaging connection with customers.To configure a reporting widgetClick t

Knowledge Base Article

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Reporting Entities and its Relation

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Dashboard Configuration

Reporting Visualisations

Reporting Entities and its Relation

Agent Persona Reports

Different Data Sources in Reporting

Applying Filters in Reporting

Creating Custom Metrics in Reporting

Generate an External Shareable Link

Compare Mode Functionality

Setting Target Metrics

Setting up Alerts in Reporting

Reporting Roles and Permissions

Ability to set Different Work Week

Reporting in Persona

Color Coding Cells

Reporting Entities and its Relation

Voice Reporting Use Cases

Module wise Reports

Sprinklr Service - Glossary

Consolidated Glossary

Reporting Audit Logs

Scheduled Export Use Cases

Supervisor Persona Reports

Channel Head Persona Reports

Data Extracts

Translation Use Cases

Agent Persona Reports

Supervisor Persona Reports

Channel Head Persona Reports

Data Extracts

Exporting data from Sprinklr

Troubleshoot Export Problems in Reporting

View Reporting Dashboards in Sprinklr Mobile App

Explore Options in Reporting Widgets in the Mobile App

Filter the Reporting Dashboard in Sprinklr Mobile App

Change Reporting Widget Data Visualization in Sprinklr Mobile App

Common Errors in Reporting

Module Wise FAQs

Reporting Preferences

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas