Training Content

Articles

(6)
RS
Push Assets from Digital Asset Manager to Digital Twin

OverviewYour Digital Twin is equipped with a Knowledge and Data Management portal that allows you to access a comprehensive knowledge base, upload various document types, and organize essential resources for training Digital Twins.You can utilize your existing assets, present in the Digital Asset Ma

Knowledge Base Article

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Training Content

RS
Introduction to Training Content

The content sources are the centrepiece for creating Digital Twins. This feature allows the user to upload content of multiple file types, like- Documents, Knowledge Base articles, Custom Question and Answer pairs, External website URLs, and Assets. The twin then uses content present in these files

Knowledge Base Article

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Training Content

RS
Add Training Content

Using the Training Content module, you have the capability to add content from diverse sources. This functionality allows you to aggregate information from documents, articles, FAQs, Assets and URLs. By leveraging the Training Content module, you can enrich your knowledge base with a wide range of c

Knowledge Base Article

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Training Content

RS
Managing Training Content

When managing uploaded content sources, you have various actions at your disposal. Hover over the Options icon on the left of your content source, then choose:​​View DetailsFor Website URLs, Knowledge Base, and Documents, you can access various details such as owner, date created, and other metadata

Knowledge Base Article

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Training Content

RS
Similarity and Ambiguity Index

Similarity refers to the measurement of how similar two or more pieces of training content are in terms of their content. It involves comparing content and determining their degree of resemblance or likeness. A similar content may lead to the hallucination of response, as LLM may get confused.Ambigu

Knowledge Base Article

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Training Content

RS
Golden Test Sets

The Golden Test Set feature makes it simple to evaluate how well your Digital Twin is performing.With this tool, you can compare your Twin's responses to a set of ideal responses for different user queries. This helps you see how accurate your Twin is, especially when it comes to the information sto

Knowledge Base Article

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Training Content

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

Testing Widget

Skills & Tasks

Digital Twin Overview

Audit

Digital Twin Persona

Audience Segments

Routing

Simulator

Knowledge and Data Management

Guardrails

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas