Troubleshooting & FAQs

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What Can Cause LinkedIn Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr (see Re-Add a Deactivated Account in Sprinklr). Doing this generates a new token. Each social ne

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Troubleshooting & FAQs

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EU Member Targeting Restrictions for LinkedIn

As of December 15, 2021, LinkedIn has restricted European Union (EU) member targeting for new Sponsored Messaging campaigns. This is due to the ruling released by the European Court of Justice (ECJ) on November 25, 2021, determining that native inbox advertising requires direct marketing consent und

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Troubleshooting & FAQs

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LinkedIn Ads Channel Nuances in Sprinklr

Historically, the LinkedIn Campaign Manager supported a two-tier campaign structure, i.e. Campaigns and Ads. However, with the introduction of Campaign Groups to its hierarchy, LinkedIn has migrated from its two-tier campaign structure to a three-tier campaign structure. We have updated our platform

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Troubleshooting & FAQs

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Changes in LinkedIn Campaign Hierarchy

Currently, in Sprinklr, you can view all LinkedIn ad entities based on a three-tier campaign structure, i.e. Paid Initiatives (dummy campaigns), LinkedIn Campaigns, and Creatives. This is done to maintain consistency within Sprinklr.Historically, the LinkedIn Campaign Manager supported a two-tier ca

Knowledge Base Article

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Troubleshooting & FAQs

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LinkedIn Ad Specs & Publishing Error Messages

You may get some common error messages while publishing your Ad Campaigns from Sprinklr. This may be due to your assigned permissions in Sprinklr or on native and can vary between different types of issues. In this article, you will learn about the error messages you may get along with actions to re

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Troubleshooting & FAQs

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