User Management

Articles

(6)
RS
Approve/ Reject Users in Advocacy

In Sprinklr advocacy site after a user fills in the screener question, his status changes to pending and the admin gets a request to either approve the user or reject it. Advocates that are already a part of the Advocacy community are the Approved users.  Approved users can be given access to

Knowledge Base Article

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User Management

RS
Revoked Users in Advocacy

Revoked user is like a Rejected user but unlike rejected user, revoked user can't be reinstated into the program. Inactive users who have not performed any activity in a while can be automated to be assigned to revoked state. Admins can delete Revoked users through the Member Management section on t

Knowledge Base Article

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User Management

RS
Inactive Users in Advocacy

The advocates who have not done any activity in a while are marked as inactive users, though they are still part of the advocacy community. Admins can configure the duration after which they would like to set the user to this state. The inactive user state in the advocacy program can be attained by

Knowledge Base Article

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User Management

RS
Deleted Users in Advocacy

The advocates whose user status falls under Approved/Revoked/Rejected can be deleted from Community User Management. Admins can delete a user only on the Sprinklr advocacy site. Note: To know about how to delete any user, see Delete Users from Platform.

Knowledge Base Article

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User Management

RS
Change Users’ Properties in Advocacy

Users while being active on the advocacy site have different user statuses and so have different roles and permissions. These states include the following and are governed by status field: Screener Pending  Pending  Approved (based on whether the approved user is an advocate

Knowledge Base Article

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User Management

RS
Manually Award Gamification Points to Users

Automated gamification is a fantastic way to engage and incentivize users in your advocacy community. However, there may be occasions where admins need to manually award points to users. This article outlines the steps admins can follow to manually award points through the space or advocacy site. Wh

Knowledge Base Article

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User Management

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