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Haptik

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Add a Haptik Account

Haptik is an Intelligent Virtual Assistant solution that enhances customer experience and drives ROI for different brands. By adding your Haptik account directly into the platform, you can extend your brand's audience and engage with even more users from a single, unified platform. Once Haptik

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Haptik Account

Haptik Client Name

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Haptik

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Haptik Capabilities and Limitations

In this article, you can find details about the capabilities and limitations of Haptik within the Sprinklr platform.Haptik Capabilities and LimitationsFunctionality Sprinklr Supported EngagementView all ConversationYesReply to a MessageYesReply with a Text MessageYesReply with an Image MessageYesDel

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Haptik Account

Haptik Client Name

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Create a Threads Column in the Engagement Dashboard

After the Threads account is added, you will be able to pull in all your native Threads conversations. In the Engagement Dashboard, you can create Threads columns that can be added to the dashboard. While the brand or the users interact on Threads, or share text updates

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Threads

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Hide/Unhide Comments via Threads Column in the Engagement Dashboard

In the Engagement Dashboard, you can hide/unhide Threads comments. Note that you can hide/unhide only Fan comments. This article shows you the steps to hide/unhide the comments.Note: If the Threads account was added in Sprinklr before April 22, 2024, make sure to re-add your Threads account to utili

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Threads

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Reply Retrieval via Threads Column in the Engagement Dashboard

In the Engagement Dashboard, you can retrieve replies or Threads comments. This article provides you with the details on steps for reply retrieval.Note: If the Threads account was added in Sprinklr before April 22, 2024, make sure to re-add your Threads account to utilize the reply moderation and in

Knowledge Base Article

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Threads

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Create a Haptik Column

After the Haptik account is added, you will be able to pull in all your native Haptik Conversations. In the Engagement Dashboard, Sprinklr offers two Haptik column types that can be added to the dashboard. These columns differ by the message type displayed. Haptik Inbox column will include brand and

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Haptik

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Haptik

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