Nodes in a Dialogue Tree

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Decision Box Node

Before we beginWe need to understand what are Dialogue trees.OverviewA decision box node in Sprinklr's chatbot system is like a crossroad in a conversation, where the bot makes decisions based on certain conditions. It enables the bot to understand and respond differently depending on user inpu

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Nodes in a Dialogue Tree

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Repeat Parent Reply Node

​OverviewThe 'Repeat Parent Reply' node is supported only for the dialogue trees deployed in Fallback Bots (Deployment Settings). In case of fallback, if the dialogue tree deployed in the fallback settings has this node, then the bot will publish the last bot reply on which the fallback ha

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Nodes in a Dialogue Tree

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Advanced Nodes

What is an Advanced node?The Advanced nodes are nodes that have been built for a particular use case and are currently being tested under Limited Availability.List of Advanced NodesThe following Advanced nodes are available:Repeat Parent ReplyConversational SurveyManage RecordsKnowledge BaseSchedule

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Nodes in a Dialogue Tree

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Other Important Nodes

Some other important nodes that enable you to take different actions within a Dialogue Tree depending upon various use cases are:To Add NotesThe Add Note Action node allows you to add custom notes inside the dialogue tree at the message, profile & case levels. These notes can be used by the bran

Rushi Test Temp

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Nodes in a Dialogue Tree

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Product Recommendation Node

OverviewProduct Recommendation node is used to provide personalized suggestions or recommendations to users based on their preferences or needs. The Product Recommendation node enhances the user experience by assisting customers in finding suitable products or services, increasing engagement and imp

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Nodes in a Dialogue Tree

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Deflect Node

OverviewA deflect node allows the chatbot to gracefully guide users to other support channels, such as live chat, to provide them with the most relevant and effective assistance. The deflect node helps optimize customer interactions by ensuring users are directed to the appropriate resources, enhanc

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Nodes in a Dialogue Tree

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Book Agent's Appointment Node

OverviewBook Agent's Appointment node in chatbot assists users in booking an appointment by collecting relevant information, such as preferred date, time, and any specific requirements. The node streamlines the appointment booking process and ensures a seamless transition from automated assista

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Nodes in a Dialogue Tree

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