Omnichannel Capacity Planning

Articles

(6)
RS
Create Staffing Metric Preset

Create a preset for staffing metrics such as Average Handling Time (AHT), Service Level (SL), Occupancy, etc., with values set at a specific level either based on 'Day of Week & Time of Day' or kept 'Constant'. This preset will be used to generate a staffing report.To Create

Workforce Management

Staffing

Knowledge Base Article

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Omnichannel Capacity Planning

RS
How to Share a Capacity Plan

Capacity planning is the process of determining the production capacity needed by an organization to meet changing demands for its products. Data analysts or Supervisors can create capacity planning models based on the forecasted case volumes and use these to create operational schedules for employe

Knowledge Base Article

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Omnichannel Capacity Planning

RS
Capacity Planning Algorithms supported by Sprinklr

Accurate Capacity Planning is vital for Sprinklr to optimize resources within Workforce Management (WFM). It ensures efficient alignment of human and technological resources with dynamic customer demands thereby improving operational effectiveness and sustaining higher service standards. Some of the

Knowledge Base Article

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Omnichannel Capacity Planning

RS
How to Create What-if Scenarios using different Staffing Metrics

Capacity Planning is a strategic organizational process focused on assessing and managing the ability to meet current and future demands effectively. Capacity Planning aims to ensure a harmonious balance between supply and demand by evaluating various elements such as infrastructure, operational hum

Knowledge Base Article

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Omnichannel Capacity Planning

SH
Create Staffing Report

Understand how Staffing in Workforce Management enables supervisors to plan the staffing needs to bring maximum efficiency & productivity to their contact center operations.The Staffing process involves identifying the manpower (right number of agents) based on the volume forecast to maintain th

Workforce Management

Staffing

Knowledge Base Article

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Omnichannel Capacity Planning

RS
How to Export a Capacity Plan

​The need to communicate projections with stakeholders, incorporate capacity plans into other business systems, facilitate group decision-making, preserve historical records, and facilitate data analysis and reporting across several platforms are a couple of the reasons why exporting a planning repo

Knowledge Base Article

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Omnichannel Capacity Planning

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Forecast Reports

Omnichannel Forecasting

Getting Started

Need for Workforce Management

Getting Started

Getting Started

Sprinklr's Workforce Management Solution

Omnichannel Capacity Planning

Managing Schedule

Schedule Reports

Managing Shifts

Managing Forecasts

Managing Requests

Managing Activities

Managing Capacity Plans

Leave Reports

Omnichannel Scheduling

Managing Schedules

Leave Management

Managing Workloads

Bidding

Tracking Real Time Adherence

Managing Leave Policies

Managing Bids

Managing Approval Workflows

Real Time Adherence

Managing Leaves

WFM Configurations

Managing Persona

Slot Management

Events

Managing Slots

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas