‎Setup - Care Operations | Sprinklr Help Center

Support

Sprinklr

Enterprise Offerings
Sprinklr Digital Twin
Sprinklr Service
Overview
Inbound Voice
Outbound Voice
Social Customer Service
Live Chat Support
Communities
Conversational AI Platform
Conversational IVR
Knowledge Base Software
Unified Agent Desktop
Agent Assist
Omnichannel Routing
AI-Powered Quality Management
Supervisor Console
Conversational Analytics
Workforce Management
Reporting and Analytics
Omnichannel Surveys
Guided Workflows
Service Command Center
Sprinklr Social
Overview
Social Publishing and Engagement
Employee Advocacy
Social Marketing for Distributed Teams
Works Best With
Social Listening
Social Advertising
Conversational Commerce
Social Customer Service
Sprinklr Insights
Overview
Social Listening
Competitive Insights and Benchmarking
Product Insights
Location Insights
Visual Insights
Media Monitoring and Analytics
Sprinklr Surveys
Sprinklr Marketing
Overview
Content Marketing and Campaign Planning
Social Advertising
Marketing Analytics
Ad Comment Moderation
Platform
Overview
Sprinklr AI
Sprinklr AI+
AI Studio
Security
Integrations
Sandbox
Display
Presentations
Active Data Retention
API
CPG
Financial Services
Government
Retail
Technology
Telecommunications
Travel & Hospitality
Marketing Teams
Overview
Crisis Management
Content Lifecycle Management
Social Media Management
Compliant Digital Selling
Franchise Digital Management
Executive Reputation Management
Industry Insights and Competitive Intelligence
Creative Insights and Production Optimization
Customer Service Teams
Overview
Omnichannel Contact Center
Customer Self-Service
Digital Customer Service
Outbound Campaign Management
Workforce Engagement Management
Contact Center Intelligence
Social Customer Service
Conversational Commerce
Proactive Digital Engagement
Unified-CXM
Customer Stories
Sprinklr Champions
Sprinklr Community
Our Story
Leadership
Newsroom
Partners
Careers
Investor Relations
Security & Data Privacy
Sustainability
Sprinklr Social ROI Estimator
AI Maturity Assessment
CX-WISE
Analyst Reports
Sprinklr Demo Center
eBooks & Reports
Events & Webinars
Blog
Unified-CXM Guide
Forbes Influential CMO 2024
Our Services
Training
For Agencies
Help Center
Release Notes
Contact Us

Pricing

Home
Sprinklr Service
Getting Started with Sprinklr Service
Setup - Care Operations

Setup - Care Operations

Once you are aware of the standard blueprint setup, it is very easy to get started with setting up your care operations

Articles

(4)

Know your Email Account Type

To integrate your email account with Sprinklr Service, follow the specific instructions based on your account type:Google Email Service ProviderPersonalized Domain Account (@brand.com)If your email address uses a custom domain (Example, yourname@yourcompany.com), you are utilizing Google's G Suite (

Knowledge Base Article

•

Setup - Care Operations

Live Chat

What is Live Chat?Live chat is the capability that allows end customers to interact with brands via a messaging interface in real time. Live chat is often deployed on websites and is also referred to as Website chat. However, its usage is not limited to websites, it can be installed on mobile applic

Knowledge Base Article

•

Setup - Care Operations

Sending Emails from Sprinklr's Domain

You have the option to opt for an email account provided by Sprinklr, powered by Amazon Simple Email Service(SES), eliminating the need to create your own email accounts with external providers like Gmail or MS Exchange. This makes it easier for you to manage your emails within Sprinklr's platform,

Knowledge Base Article

•

Setting up Email Accounts

Adding a Microsoft Exchange email account

A Microsoft Exchange email account is a type of email account that uses the Microsoft Exchange Server for email communication. Microsoft Exchange email accounts are commonly used in businesses and organizations of all sizes, as well as by individuals who require advanced email and collaboration feat

Knowledge Base Article

•

Setting up Email Accounts

Getting Started with Sprinklr Service

Setup - Care Operations

Advanced Settings

Agents or Supervisors

CXM - Entity Studio

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge Base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas

How can we help you?

Products

Sprinklr Service
Sprinklr Insights
Sprinklr Marketing
Sprinklr Social
Unified CXM Platform

Solutions

Industries

CPG
Financial Services
Government
Retail
Technology
Telecommunication
Travel & Hospitality

Teams

Marketing
Customer Service

Company

Our Story
Newsroom
Partners
Careers
Investor Relations
Security & Privacy
Customer Stories

Support

Developer Portal
Integrations
Help Center
Contact Us

Resources

Analyst Reports
Sprinklr Demo Center
Podcasts
Blog
Guides
eBooks
Events & Webinars
Masterclass
Services
Training

Social Media Topics

Social Listening Guide
Social Media Monitoring
Social Media Management
Social Media Glossary

Customer Service Topics

CCaaS Guide
Customer Service
Contact Center AI (CCAI)
Customer Service Glossary

Sprinklr Website Home