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Getting Started with Sprinklr Service
Setup - Care Operations

Setup - Care Operations

Once you are aware of the standard blueprint setup, it is very easy to get started with setting up your care operations

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Live Chat

What is Live Chat?Live chat is the capability that allows end customers to interact with brands via a messaging interface in real time. Live chat is often deployed on websites and is also referred to as Website chat. However, its usage is not limited to websites, it can be installed on mobile applic

Knowledge Base Article

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Setup - Care Operations

Know your Email Account Type

To integrate your email account with Sprinklr Service, follow the specific instructions based on your account type:Google Email Service ProviderPersonalized Domain Account (@brand.com)If your email address uses a custom domain (Example, yourname@yourcompany.com), you are utilizing Google's G Suite (

Knowledge Base Article

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Setup - Care Operations

Sending Emails from Sprinklr's Domain

You have the option to opt for an email account provided by Sprinklr, powered by Amazon Simple Email Service(SES), eliminating the need to create your own email accounts with external providers like Gmail or MS Exchange. This makes it easier for you to manage your emails within Sprinklr's platform,

Knowledge Base Article

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Setting up Email Accounts

Adding a Microsoft Exchange email account

A Microsoft Exchange email account is a type of email account that uses the Microsoft Exchange Server for email communication. Microsoft Exchange email accounts are commonly used in businesses and organizations of all sizes, as well as by individuals who require advanced email and collaboration feat

Knowledge Base Article

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Setting up Email Accounts

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