Configure Reporting

Articles

(10)
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Reporting Widget Alerts

In this article, we will help you learn how to create Widget level Alerts in Reporting.Sprinklr Reporting allows you to set alerts at the widget level against a particular threshold value to track specific insights and take quick actions. Example: i) If the 'Time spent in status' for an ag

Knowledge Base Article

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Configure Reporting

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Different Data sources

Data SourcesIn Sprinklr platform, data is recorded and stored at different levels, representing different entities within the system. Each entity has its own data source, and when configuring a widget, it is crucial to select the appropriate data source to populate the relevant metrics and dimension

Knowledge Base Article

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Configure Reporting

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Date Range Filter on a Reporting Dashboard

Learn how you can limit the results on a dashboard by using the Date Range filter.In reporting dashboards, you have the ability to define the date range or duration to filter the results on the dashboard to the data that falls in a specific date range. For example, on a reporting dashboard, you want

Date Range Filters

Knowledge Base Article

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Configure Reporting

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Reporting Charts

Sprinklr Reporting provides multiple Visulization Techniques to view the data in a widget. While configuring a widget , Visualization Type has to be selected. This can be modified later by editing the widget. TermDescriptionPivot TablePivot Table displays multiple dimensions and attribute levels whi

Knowledge Base Article

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Reporting Visualisations

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Reporting Roles and Permissions

Roles and Permissions for reporting can be modified and added for users basis their roles and responsibilities. Majorly dashboard permissions and other settings related to reporting and analytics can be modified. Following is the list of roles and permissions that are governed for the users along wi

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Reporting Roles and Permissions

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Creating Custom Metrics in Reporting

Similar to the standard metrics used in reporting Widgets, you can create your own metrics across all reporting dashboards within Sprinklr. You can use these metrics to collect and analyze data that reporting doesn't automatically track. Custom metrics offer much more dynami

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Configure Reporting

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Widget Configuration in Reporting

Reporting in Sprinklr centralizes data from all digital and voice channels and accounts. In Reporting, you can customize, expand, and drill into metrics by creating dashboards and widgets.Sprinklr’s Dashboard creation flow and widget library make report creation easy and quick. Creating re

Knowledge Base Article

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Configure Reporting

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Manage Reporting Dashboards

In this article, we will walk you through all the options available under the 3 dots of the reporting dashboards and the different actions you can take to manage your dashboards.Share dashboardOnce you have created a dashboard, you can share it internally as well as externally. You can also export t

manage reporting dashboards

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Configure Reporting

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Reporting Filters

Filtering reporting dashboards and widgets can help you get relevant data quickly and easily, allowing you to hone in on the information that you need to see for a more focused visualization of data. Whether you need to see the social performance of a single social account, remove older campaigns fr

Knowledge Base Article

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Configure Reporting

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User Property Based Filtering

With contextual filters, you can map user's custom property with another custom property. Once you lock the dashboard, the filter will contain values that are applicable for that user on the particular custom property. This also creates multiple instances when two users apply different filters on th

Knowledge Base Article

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Configure Reporting

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Validate Agent Consent for Call Recording

Introduction and Benefits of Voice Care

Handle Inbound Calls

Getting Started

Introduction to Inbound Architecture

Master Inbound Workflow using IVR

Call Controls

Setting up Voice Application using CPaaS

Unleash Power of Sprinklr Contact Centre in Simple Steps

Setting up Unified Routing

Feature Offerings

Functionalities and Use Cases

Overview of Simplified Inbound Agent Experience

Getting Started

Learn about Unified Agent Desktop

Setting up Care Console

Advanced Concepts and FAQ's

Agent Desktop Layout

Effortless Post-Call Workflows with ACW

Overview of Simplified Supervisor Experience

Troubleshooting and FAQs

Setting up Agent Persona

Unlock Insights from Inbound Reports

Setting up Supervisor persona

Setting up Reporting

Setting up Speech Profiles

Validation Flow

Testing and Debug Logs​

Compliance Manager

Voice Recordings

Tabs in console

Care console

Agent self monitoring

What is agent persona

Who is supervisor

What all details i can monitor about agent

Adding/Removing skills

How to manage notification

Types of call popup

Mark yourself available

Agent self monitoring widget

How to fill

Creation Voice account group

Number settings

Telephony Supported Inside Sprinklr

Call controls

To do

Typical role of supervisor

Changing capacity profile

How to do universal search

Different option in call popup

Microphone permission

Self monitoring reporting

Pending ACW column

Addition of fallback ACW

TTS and ASR settings

How to buy number from them

ACW

Announcements

Minimised call controls

Check VOIP online

To Do

Capacity as per type of ACW

Addition of fallback IVR

Hold Music and Ringtone

Dial icon

ACD Report - Callwise

Start Nailed up connection

Announcements

Sharing Setting

Availability status

ACW Report

Availability status and web rtc status

Voicebot

Outbound Dial icon

Team Monitoring Supervisor

My Schedule

Case evaluation

My cases

Console

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas