Create and Manage Articles

Articles

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Knowledge Base Gap Analysis

You can create or update articles in response to AI-generated suggestions obtained from the Knowledge Base Insight Type in Insight Hub. You can also merge similar content and resolve contradictory information seamlessly.By leveraging insights provided by AI, the knowledge base is continuously enhanc

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Create an Article in Sprinklr Knowledge Base

Create Article1. Click on the New Tab icon on the launchpad. Under the Sprinklr Service tab, select Knowledge Base within Resolve.​2. On the Knowledge Base builder, select the desired category or subcategory and click on Create Article in the top right corner.​​​3. On the Create Article window, ente

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Manage Knowledge Base Articles

In the knowledge base builder, you can take multiple actions on categories and articles.​To take action on ArticlesOn the Article Manager window, hover over the Options icon alongside the article and select the desired option.​View ArticleOpen the article in the view mode. To get the article opened

Knowledge Base

Community

Knowledge Base Article

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Article Third Pane View

Click the Third Pane icon alongside the article title to open the Article third pane and view the article details.​​You can also open the Article third pane by clicking the Third Pane icon alongside the article on the Article Manager window.​​1. OverviewView the preview of the article. You can click

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Version History

Version History is a helpful feature in a knowledge management system that allows users to keep track of changes made to articles over time. Each time an article is updated, a new version is created, and the previous version is saved in the Version History.​With Version History, users can view the b

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Version History

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Feature articles on Sprinklr Community

Featuring articles on your help center or community home page is a versatile way to provide support information to address common customer questions or top contact drivers. This can reduce the need for customers to contact customer support, which can lead to cost savings.​You can use featured articl

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Find and Replace for Articles

When you want to find and replace a keyword/phrase in an article, you can use the search and replace function.​1. You can find and replace words in an article using the keyboard shortcut Ctrl + f (⌘ + f on a Mac).2. Next, to "Find," type the word you want to find, and if you want to replac

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Content Block

The content block feature allows you to create content that can be shared across various articles. It is particularly beneficial for creating disclaimers or standard text that only needs to be created once, centrally maintained, and reused multiple times.Create a Content Block1. Click on the New Tab

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Content Variables

In some cases, certain words or phrases within an article may need to be regularly updated manually. For instance, in the case of a global company like ACME with a complex pricing structure across multiple countries and regions, maintaining such information can be challenging. To address this issue,

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Content Templates

Content templates are designed to maintain consistency and conformity with brand guidelines. These templates are created by admins and can be utilized by content creators while creating new articles.Create a Content Template1. Click on the New Tab icon on the launchpad. Under the Sprinklr Service ta

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Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

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Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

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Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Introduction to Sprinklr Knowledge Base

Sprinklr AI+ Powered Article Creation

Create and Manage Categories

Create and Manage Articles

Migrate Existing Content

Help Centre for Customers

Knowledge Base for Agents

Translating Content

Tiered Approval Workflow

Scheduled Publishing/Unpublishing

Version History

Self Service in Live Chat

Guided Workflows in Knowledge Base Articles

Import & Export

Custom Fields Tagging

Robots Meta Tags

Nominate Messages on Communities to Create Articles

AI-Powered Search with Autoscrolling

Publishing via API

Reporting

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

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