Crisis Management

Articles

(6)
RS
Crisis Feed

Crisis Feed is the place where all the Crisis Cards are present. It is a scrollable feed which contains Crisis Cards from the projects that the user has access too. There are two types of Crisis Feed:  Global Crisis Feed: This contains crisis cards across all the projects that the user has acce

Knowledge Base Article

 • 

Crisis Management

RS
Additional Features and Components

Dashboards Every Crisis Project has its own Crisis Monitoring Dashboard. This can be used to track and monitor broad-level metrics associated with a Crisis Project, like the trend-line of crisis messages over the week, split across crisis categories, source distribution, etc.  Boards 

Knowledge Base Article

 • 

Crisis Management

RS
App View v/s Project View

The Crisis Monitoring persona has two views – App View and Project View  App View This is a Project-agnostic view, i.e., it takes into account all the projects the user has access to.   The following are the components of the App View:  Homepage: Shows widgets givi

Knowledge Base Article

 • 

Crisis Management

RS
Setup Wizard

Setup Wizard is used to create a Crisis Project. It has a simple, step-wise procedure to input the requirements for setting up the Crisis Project. We’ll discuss each step one-by-one:   Step 1: Select Crisis Type     There are broadly two types of crises that can be

Knowledge Base Article

 • 

Crisis Management

RS
Crisis Manager

Crisis Manager is the place where all the created Crisis Projects are situated. It contains the Crisis Project information – Project Name, Brand, Industry, Project Tags, Project Type, Created Time and Modified Time.    Actions on Crisis Manager View Feed  Each Crisis Pr

Knowledge Base Article

 • 

Crisis Management

RS
What is Crisis Management?

Crisis Management is a comprehensive solution that combines generative AI capabilities with Sprinklr’s early warning alerting framework to empower brands to monitor, detect  and analyse potential crises, and respond to it efficiently. With the AI-powered reporting and alerting, combined with the eas

Knowledge Base Article

 • 

Crisis Management

Getting Started with Sprinklr Insights

Sprinklr Insights Glossary

Surveys

Social Listening

Quick Search

What is Social Listening?

Social Networks

Topics

Crisis Management

Use Case Hub (Archive)

AI Enrichments

Quick Search

Advanced Entities & Settings in Listening

Onboarding Module

Web Sources

Boolean Queries & Operators

Twitter Trending Topics

Where to find Social Listening?

Themes

Use Case Hub

Smart Insights

Traditional Sources

Entities

Keyword Lists

Smart Theme Explorer

FAQs

Dashboards

Listening Dashboards

Alerts

Social Listening Sources

Metrics & Dimensions

Instagram Hashtag Management

Alerts

Youtube Keywords Manager

Newsletters

Media Monitoring & Analytics

Product Insights

Location Insights

Audience Insights

Competitive Insights & Benchmarking

Visual Insights

Conversation Insights

AI Studio

Alerts

Reporting & Analytics

Data Sources & Channels

Sprinklr AI+