Omnichannel Forecasting

Articles

(8)
RS
How to Export a Forecast

​The need to communicate projections with stakeholders, incorporate forecasts into other business systems, facilitate group decision-making, preserve historical records, and facilitate data analysis and reporting across several platforms are a couple of the reasons why exporting a forecast is a cruc

Knowledge Base Article

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Omnichannel Forecasting

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Multi-Parameter Forecasting

The Multi-Parameter Forecasting feature is designed to help users make informed decisions by utilizing historical data to predict future trends in key operational metrics. This feature integrates smoothly into the Sprinklr Workforce Planner persona, allowing users to generate detailed forecasts for

Knowledge Base Article

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Omnichannel Forecasting

RS
How to Share a Forecast

Forecasting is the process of making forecasts or predictions based on past and present data. Data analysts or Supervisors can create forecasting models based on the historical data and use these models to create forecasts of future case volumes.​Prerequisites to Share a Forecast:​Sprinklr WFM shoul

Knowledge Base Article

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Omnichannel Forecasting

RS
Forecasting Algorithms supported by Sprinklr

Accurate forecasting has become more crucial in managing digital and social strategy as firms use social media more and more for marketing and consumer involvement. A variety of forecasting algorithms are supported by Sprinklr, a social media management platform, to assist organizations in predictin

Knowledge Base Article

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Omnichannel Forecasting

SH
Create Forecast

Learn how Forecasting in Workforce Management enables supervisors to forecast future call and case volume basis the present and past data.Forecasting is the process of making forecasts based on past and present data. Supervisors or Data Analysts create forecasting models based on the historical ACD

Workforce Management

Forecasting

Knowledge Base Article

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Omnichannel Forecasting

RS
How to View a Forecast

Forecasting for Workforce Management (WFM) is a crucial subject that aims to forecast and match an organization's personnel needs with the projected case volumes. To forecast the need for customer contacts in the future, this procedure entails analyzing historical data, market trends, and other

Knowledge Base Article

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Omnichannel Forecasting

RS
How to add adjustments for future events to a forecast?

Adjustments are predefined events that are applied to a forecast to influence the volumebased on knowledge of such events. For example, if there is an upcoming Marketing Campaign which will affect specific queues, the same can beapplied to the Forecast to get the impact of the event included in the

Knowledge Base Article

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Omnichannel Forecasting

RS
Bulk Import of Forecasts

You can bulk import forecast files using the SFTP. Simply multi-select the Excel files you wish to import, then drag and drop them into the uploads/forecast-import directory on the SFTP. Once processed, these files will appear in draft status on the forecasting records manager page.PrerequisitesCrea

Knowledge Base Article

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Omnichannel Forecasting

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Forecast Reports

Getting Started

Getting Started

Getting Started

Workforce Management Overview

Sprinklr's Workforce Management Solution

Managing Schedule

Staffing Preset

Manage Workloads

Manage Activities

Time Off Management

Need for Workforce Management

Forecasting

Shift Bidding for Agents

Managing Capacity Plans

Manage Shifts

Workforce Management Permissions

Scheduling

Shift Trade

Create and Manage Schedule Policy

Managing Requests

Real Time Adherence

Shift Trade Policy

Bidding

Set up and Manage Time off Policy

Schedule Reports

Create and Managing Slots

Managing Forecasts

Leave Reports

Tracking Real Time Adherence

Managing Bids

Managing Approval Workflows

Managing Leaves

Manage Persona App

Events

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge Base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas