Advanced Concepts

Articles

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Audit Location Changes

Learn how you can see the changes made to Business Locations using the Activity option within the Business Locations window.After adding/creating a new business location, whenever you make any changes to it, it gets saved in the activity log. You can easily monitor all the changes made to the busine

Knowledge Base Article

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Advanced Concepts

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Add Pivoting/Grouping

Location Insights allows users to group Locations based on their custom properties like country, city, state, etc. Several dimensions have been created for grouping different parameters per their locations.Note: For every custom property, a new dimension is created by default for grouping several Bu

Knowledge Base Article

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Advanced Concepts

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Location Insights column in Engagement Dashboard

Learn how you can create a Location Insights column and add it to an Engagement dashboard.Sprinklr supports Location Insights columns in the Engagement dashboards. By configuring a Locations Insights column, you can see a stream of message content based on the Location(s) that you select. Besides, y

Knowledge Base Article

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Advanced Concepts

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Edit and Delete Insights

In Location Insights, the users can edit and delete insights from the third-pane of the message. This capability allows the users to validate NLP model predictions at the message level that is taken as feedback for Location Insights model improvements. The user can access the third pane from the Rev

Knowledge Base Article

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Advanced Concepts

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Rules for Location Insights

Sprinklr supports a number of conditions and actions that can be used to configure Rules to automate Location Insights workflows. Automate workflows for Location Insights messages to create efficiencies for your team and save time by automatically taking action on Location Insights messages that mee

Knowledge Base Article

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Advanced Concepts

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Log Responses to Location Insights Messages

Review sources for Location Insights, like Trip Advisor and Travelocity, do not currently offer API support for responding through a third party. Responses that you make natively can be logged in Sprinklr for Reporting and for insight into which messages your team has responded to. When you make a n

Knowledge Base Article

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Advanced Concepts

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Changing Color Code for Experience Score

Location Insights helps in evaluating the experience of the customers based on a number score, i.e Experience Score. The experience score is calculated based on insight being derived from the consumer feedback. The following score is allocated to each customer sentiment:Positive = 100Neutral = 50Neg

Knowledge Base Article

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Advanced Concepts

Getting Started with Sprinklr Insights

Sprinklr Insights Glossary

Surveys

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Media Monitoring & Analytics

Product Insights

Location Insights

FAQs

What is Location Insights?

Business Location Configuration

Advanced Concepts

Metrics & Dimensions

Getting Started

Sources

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Location Insights AI Model

Competitor Benchmarking

User Roles and Permissions

Audience Insights

Competitive Insights & Benchmarking

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