Introduction to Rule engine

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Share workspace rules with relevant User/User Groups

You can share workspace rules with relevant User / User Groups. Previously, sharing a rule capability was only supported for Customer Rules, we have extended the same capability for Workspace Rules.Note that if share settings are updated, then the rule is only visible to the following:Rule OwnerShar

workspace

User

Workspace Rules

share

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Knowledge Base Article

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Introduction to Rule engine

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Set Audience Targeting via Rules

You can set audience targeting via rules. In outbound rules, autofill rules, and post-publishing rules, you can select the saved audiences as the target audience. This capability is available in Space as well as in the Distributed environment. Sprinklr also provides the ability to take actions based

Set Audience Targeting in Rule Engine

Set Audience Targeting via Rules

Knowledge Base Article

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Introduction to Rule engine

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Rule Validation

Sprinklr's Rule Engine uses validation checks to help make sure that the Rules you create will work as expected. Validation checks in the Rule Engine ensure that Rules are viable and that Rules are not created with errors that can prevent the Rule from working.Below, we'll cover the valida

rule validation

core

automation

Rule Engine

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Knowledge Base Article

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Introduction to Rule engine

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Use Account Rules​ to Filter Accounts based on Regex on Account Bio

The Regex on Account Bio feature adds an option to check for keyword list & regex on account bio in Account Rules. Within Account Rules, user can set actions based on regex for the account bio. This feature can be used to filter out account for particular keywords list. Steps To Use Rules​ to Fi

Account Rules to Filter Accounts based on Regex on Account Bio

Regex on Account Bio using Account Rules

Knowledge Base Article

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Introduction to Rule engine

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Audit Trail of Rules

Sprinklr supports an audit trail for rules. In the Rule Engine, the audit trail of a rule will contain a log of changes made to the rule, the Sprinklr user who made the changes, and the time when the changes were made. Use this feature for additional insights and tracking the changes that have been

experience:space

cloud:core

module:rule-engine

article:howto

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Knowledge Base Article

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Introduction to Rule engine

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Create a Rule

The Sprinklr Rule Engine is a powerful tool that can execute complex actions automatically, creating efficiency in your workflow and saving time by eliminating the need for manual actions to be taken, seamlessly automating processes at scale.​The Rule Engine's wide array of conditions and actio

experience:space

article:howto

release:N-A

Create Rule

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Knowledge Base Article

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Introduction to Rule engine

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Create a Rule Batch

Rule batches are used to categorize and organize rules to make them run in a particular sequence. A rule batch has multiple rules stacked together in a specific order. You can drag and drop the rule batch columns in order to make them run in the desired sequence. You can also drag and drop rules wit

experience:space

cloud:care

article:howto

release:N-A

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Knowledge Base Article

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Introduction to Rule engine

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Account Rules

Account rule conditionsConditions can be set in Account Rules to check for specific criteria that an account meets when it is brought into Sprinklr before an action is executed on the accounts. Below, is a list of the Account Rule Condition types and the specific conditions within those condition ty

Account Rules in Rule Engine

Account Rules

Knowledge Base Article

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Introduction to Rule engine

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Rule Engine Value Realization

RuleTypeDescriptionProfile based on CampaignOutboundUsers will be tagged based on a campaign they have engaged with. This begins to build customer personas based on how they engage with your brand.Custom Property Auto-Tagging based on KeywordsOutboundIf the outbound post includes the keywords listed

Value Realisation Dashboard

value realisation

Rule Engine

feature:rule-engine

Knowledge Base Article

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Introduction to Rule engine

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Rule Engine Permissions

To make sure that new Users in your Sprinklr environment are set up with the appropriate Rule Engine access and capabilities, you'll want to ensure that their Role is granted the right permissions. To review the basics of adding new users in your environment, see Add a User and to learn more ab

Permissions

Rule Engine

feature:rule-engine

Knowledge Base Article

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Introduction to Rule engine

Reference Guide for Sprinklr Social

Getting Started with Sprinklr Social

Sprinklr Social Glossary

Channels

Digital Asset Manager

Publishing

Engagement

Governance

Rule Engine

Introduction to Rule engine

Inbound rules

Outbound rules

Queue rules

Autofill rules

Logout rules

Auto import rules

SLA rules

DAM rules

Pre publishing rules

Post publishing rules

UGC rules

Listening rules

Volumetric rules

Paid rules

Auto boost rules

Benchmarking rules

Reporting

Link in Bio

Distributed

Display

User Generated Content

Advocacy