Omnichannel Scheduling

Articles

(10)
RS
How to Export a Schedule

The need to communicate projections with stakeholders, incorporate capacity plans into other business systems, facilitate group decision-making, preserve historical records, and facilitate data analysis and reporting across several platforms are a couple of the reasons why exporting a planning repor

Knowledge Base Article

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Omnichannel Scheduling

RS
How to View a Schedule

Scheduling in Workforce Management (WFM) is a pivotal process that involves the strategic allocation of resources to optimize operational efficiency. It ensures that the right people with the appropriate skills are assigned to specific tasks, facilitating a seamless workflow and meeting organization

Knowledge Base Article

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Omnichannel Scheduling

RS
How to Request Approval for a Schedule

Approval in WFM scheduling is essential to maintain operational integrity and employee satisfaction. It ensures that the schedules generated are compliant and align to business needs. By obtaining approvals and following governance, organizations can prevent conflicts, optimize resource allocation a

Knowledge Base Article

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Omnichannel Scheduling

RS
What is Scheduling and How Sprinklr AI helps Generate Optimal Schedules

Workforce Management (WFM) in today's dynamic corporate environment is heavily reliant on efficient scheduling. It entails carefully planning employee assignments to meet organizational objectives, abide by legal requirements and improve overall operational efficiency. Sprinklr AI proves to be

Knowledge Base Article

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Omnichannel Scheduling

RS
How to release/unrelease a schedule?

Once a schedule is generated, viewed, updated and approved, it becomes ready to be released. Approval of a schedule is a necessary crietria for release. Read more about how to request for a schedule approval here: The schedule can then be released in two ways, Click on the three dot button next to t

Knowledge Base Article

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Omnichannel Scheduling

RS
How to Share a Schedule

Scheduling in WFM refers to the systematic and strategic assignment of employees to specific tasks, shifts and/or activities within an organization. It involves creating optimal work schedules that meet operational demands while considering factors such as employee availability, skills, preferences

Knowledge Base Article

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Omnichannel Scheduling

RS
Create Schedule Policy

The Scheduling Policy Builder allows users to configure and manage work schedules for agents, ensuring optimal coverage and adherence to labor laws. By utilizing this feature, users can efficiently plan shifts, manage day-offs, and ensure fair distribution of working hours, enhancing workforce produ

Knowledge Base Article

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Omnichannel Scheduling

RS
How to Update a Schedule?

Once a scheduling report is generated in Sprinklr's WFM, the supervisor can still make updates as per business demands. To make changes to a schedule, 'Unrelease' the schedule if it was already released.Step 1: On the Schedule record manager page, hover on the eye button next to the schedule that ne

Knowledge Base Article

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Omnichannel Scheduling

SH
Create Schedules in Sprinklr WFM

The key objective of this module is to schedule the staff based on forecasted case/call volume and available staffing to bring maximum efficiency & productivity.​Contact center scheduling is a workforce management activity in which agent work schedules are created based on various factors, such

Workforce Management

scheduling

Supervisor Console 2.0

Knowledge Base Article

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Omnichannel Scheduling

RS
Master Schedule View for Workforce Managers ​

The Master Schedule View provides a comprehensive overview of all agents' schedules, facilitating shift trade requests and workforce management. Agents can see their peers' schedules, making it easier to initiate shift trades. Supervisors and planners have access to this master schedule to edit shif

Knowledge Base Article

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Omnichannel Scheduling

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Forecast Reports

Omnichannel Forecasting

Manage Shift Patterns

Getting Started

Getting Started

Manage Forecast Scenarios

Getting Started

Workforce Management Overview

Sprinklr's Workforce Management Solution

Manage Workloads

Manage Activities

Need for Workforce Management

Manage Shifts

Workforce Management Permissions

Manage Time Off Policies

Omnichannel Capacity Planning

Managing Schedule

Schedule Reports

Managing Forecasts

Managing Requests

Managing Capacity Plans

Leave Reports

Omnichannel Scheduling

Managing Schedules

Leave Management

Bidding

Tracking Real Time Adherence

Managing Bids

Managing Approval Workflows

Real Time Adherence

Managing Leaves

WFM Configurations

Manage Persona App

Slot Management

Events

Managing Slots

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas