User Management

Articles

(17)
SH
Activate a Deactivated User via Email

Sprinklr will send an email for all automatic deactivated users. This email will allow users to re-login with an expirable link. In other words, we will send an email with a reactivation link to users who are getting deactivated because of auto-deactivation capability. With a reactivation link, user

Activate User

Activate User via Email

Knowledge Base Article

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User Management

SH
Add a Status

Click the New Tab icon  and select Settings under the Social Core Cloud.   Next, click Status.   In the upper right corner, click Add Status.   Enter a Status Name and a Display Name.   Select

experience:space

article:howto

release:N-A

statuses

+2

Knowledge Base Article

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User Management

SH
Locked out of Sprinklr using the wrong username and password combination

Overview By default, there is virtually no limit on the amount of incorrect logins a user can perform. However, this can be customized and set to look a user out after a designated number of incorrect logins. If you wish to implement this feature, please contact your Account Manager. If a user is l

stage:draft

article:reference

experience:v3

Knowledge Base Article

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User Management

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Manage Statuses

Overview Within Status management, you can edit or delete a Status. Edit a Status Hover over the Status's Options icon  and select the Edit option.   Upon updating Status details, click Save to save your changes. Delete a Status H

experience:space

article:howto

release:N-A

delete a status

+4

Knowledge Base Article

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User Management

SH
About Statuses

Overview Statuses are used for Case Management by determining what stage the case is in. Navigate to Status Management Click the New Tab icon  and select Settings under the Social Core Cloud.   Next, click Status.

experience:space

article:howto

release:N-A

status management

+3

Knowledge Base Article

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User Management

SH
Sprinklr account password expiration

Overview Every 60 days, Sprinklr will prompt you to change your password. If a shorter password expiration time is desired, please contact your Account Manager and they can work with Support to change this setting for you. 

article:reference

stage:final

experience:v3

Knowledge Base Article

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User Management

SH
Page Density controls

Unlock the power of information with page density controls – tailor your viewing experience to your preference. In today's fast-paced digital landscape, where you need to navigate through a myriad of information, the importance of optimizing user experience cannot be overstated. With this in mi

Page Density Controls

Knowledge Base Article

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User Management

SH
Bulk Resend User Activation Links

Admins have the ability to bulk trigger activation links for users from the User (Settings) window. Note that this capability only appears when any particular users have not logged into the Sprinklr platform even once.To Bulk Resend User Activation Links to the UsersClick the New Tab icon 

Bulk Resend User Activation Links

Knowledge Base Article

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User Management

SH
Set a User's Default Handle

When a default handle is set, the response account used will default to that handle. This preference will only affect responses made over that channel. Admin Set-up Admins have the ability to set default ha

experience:space

article:howto

Set Default Handles

Default Handles for Users

+5

Knowledge Base Article

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User Management

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Manage Users

From User settings, you can view user details, edit users, view user's activity, send a message, change a user's password and notification preferences, and delete a user.User Record ManagerUsing the record manager, a brand can view and manage all the users in one place alongwith viewing basic inform

experience:space

cloud:core

Edit Users

update user default handles

+17

Knowledge Base Article

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User Management

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