Configuration

Articles

(18)
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DTMF Response - Voice Node

The DTMF Response - Voice node enables you to take input from the customer. This node is used when you want to take different paths/actions for different use cases in the voice bot. ​Use cases of DTMF Response - Voice nodeTo take different actions based on different user inputs. For example - “Press

Knowledge Base Article

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Nodes in a Dialogue Tree

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Dynamic Workflow Node

Before You BeginThis node is part of Sprinklr AI+. Enable this node by raising a support ticket at tickets@sprinklr.com.​OverviewThe Dynamic Workflow Node is a pivotal component in a chatbot's dialogue tree, designed to enhance the chatbot's conversational capabilities and create more human-like int

Knowledge Base Article

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Nodes in a Dialogue Tree

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Add or Remove from Queues Node

IntroductionThe “Add or Remove from Queues” node allows addition or removal of messages and cases from directly within the dialogue tree. Some examples where you can use the Add or Remove from Queues Node in your Dialogue trees include -Automatically assign cases to specific queues based on set crit

Knowledge Base Article

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Nodes in a Dialogue Tree

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Setting Up a Voicebot

Setting up a voicebot involves several steps, which are explained below.Create a Voice ApplicationCreate a new voice application and select the provider, phone number, and IVR to connect the voice application.​​Create a Conversational AI Voicebot Application​Create a voicebot application and configu

Knowledge Base Article

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Configuration

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Submit Survey Node

Elevate your bot's capabilities by incorporating the Submit Survey node into its workflows. This integration enables the storage of responses in custom fields. As your bot engages with users and asks survey questions, the data it gathers can seamlessly be stored in designated custom fields, enhancin

Knowledge Base Article

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Nodes in a Dialogue Tree

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Global Voice Bot Settings - Hold, Barge-in and Repeat

HoldThe "Global Hold" feature pauses Voicebot operations for a predetermined period. During this hold interval, the bot freezes all activities, for exampleCustomer inputs during this interval are disregarded.Local or global input timeouts and fallbacks are not triggered.The ASR transcript

Knowledge Base Article

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Configuration

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How to Add Notes in Dialog tree

OverviewThe Sprinklr chatbot builder includes a node that allows you to add a note to a case or profile or message. This note contains additional information that is intended for the agent's reference. Adding a note to a case or profile can be useful for providing context, additional details, o

Knowledge Base Article

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Nodes in a Dialogue Tree

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Route/Handover to Another Bot Node

OverviewThis article explores two powerful nodes: "Route to Another Bot" and "Handover to Another Bot." The former allows you to efficiently redirect conversations to another bot, such as an FAQ bot or specialized decision tree, triggered by specific intents, eliminating the need for repetitive resp

Knowledge Base Article

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Nodes in a Dialogue Tree

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Bot Reply Node

Before we beginWe need to understand how to create a Dialogue tree.OverviewIn Decision Trees, a bot reply node is used to automate responses from the chatbot to the user. It retrieves pre-defined responses and delivers them quickly. By understanding how to incorporate, modify delays, and bypass bot

Knowledge Base Article

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Nodes in a Dialogue Tree

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API Node

What is an API Node?An API Node within a dialogue tree assists users in making an API call to an external system.How to configure an API nodeTo create a decision box Select API from the dropdown In the widget, the extension dropdown has a list of pre-made APIs you can choose from.To set up the Input

Knowledge Base Article

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Configure an API in Conversation AI

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