Advanced Concepts

Articles

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Migrating dashboards to PI Persona App

Sprinklr’s innovative Product Insights Persona App will offer a revamped user experience designed to provide more granular insights into products. The app aims to revolutionize Product Insights by transforming it from a mere reporting tool into a comprehensive end-to-end solution. It leverages AI to

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Advanced Concepts

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How does the Product Insights model identify insights?

A mention is the base unit of analysis within Sprinklr Listening. One mention is equivalent to a single post or comment from a data source.Sprinklr’s Product Insights models identify insightful phrases or sentences within each mention, which are then mapped to relevant categories (L1/ L2/ L3) and se

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Advanced Concepts

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Logging responses for Product Insights mentions

Review sources for Product Insights, like Amazon and Best Buy, do not currently offer API support for responding through a third party. Responses that you make natively can now be logged in Sprinklr for Reporting and for insight into which messages your team has responded to. When you make a native

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Advanced Concepts

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How are Product Insights models trained?

Sprinklr starts to build the model by collecting unclassified raw data from various channels. The raw data is then segregated into unsupervised clusters. These clusters are used to identify the key categories of conversation which leads to the taxonomy creation. Unclassified mentions are annotated a

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Editing AI-generated Category & Sentiment

Edit and Delete InsightsProduct Insights provide the capability of editing and deleting insights on the platform. Let’s understand in a stepwise manner how this can be done:Double-click on any message containing insights, like the one shown belowIn the right-hand pane that opens up, click on “Produc

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Product Insights mentions in Engagement Dashboard

You can configure Product Insights columns within Engagement dashboards to view a stream of message content based on the product or products that you select. You can also set additional parameters to further restrict the message-level data you see.Using a Product Insights column, you can monitor mes

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Experience Score Color Code

From Product Insights, when you select Cross Tab Widget, Post Card widget, or widget containing custom metrics, and select Product Insights Experience Score as a dimension, then the color will be displayed along with the score. The color code is divided into 5 different sections. Score RangeSprinklr

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Advanced Concepts

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Manual Addition of Product Insights

Add Product Insights ManuallyProduct Insights enables you to listen, learn, and act on customer feedback from your products and services across modern channels. With Product Insights, you can understand how customers feel when they directly interact with a product or service by capturing customer ex

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Advanced Concepts

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Review De-Duplication in Product Insights

What is reviews deduplication?Customers write reviews for the products or services they purchased or used or had experience with, on e-retailer sites such as amazon.com, bestbuy.com, target.com, samsung.com, and others. These reviews are an important source of customer feedback to understand what pr

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Advanced Concepts

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Highlight attribute categorization in insights phrase

In the Stream (aka Conversation Stream) widget, phrases related to a particular attribute category will be highlighted. To serve this purpose, we support two functionalities – Display relevant the phrases in the bold formattingDisplay the attribute hierarchy of phrasesDisplay the relevant phrases in

Display Attribute Hierarchy

Display Relevant Phrase

Knowledge Base Article

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Advanced Concepts

Getting Started with Sprinklr Insights

Reference Guide for Sprinklr Insights

Sprinklr Insights Glossary

Customer Feedback Management

Social Listening

Media Monitoring & Analytics

Product Insights

Insights Assistant

What is Product Insights?

FAQs

Products

Advanced Concepts

Permissions

Dashboards

Getting Started

Sources

Accessing Product Insights

Persona App

Onboarding Module

Engines

Metrics & Dimensions

Alerts

Location Insights

Audience Insights

Competitive Insights & Benchmarking

Visual Insights

Conversation Insights

AI Studio

Alerts

Reporting & Analytics

Data Sources & Channels

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