Getting started

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Set User Language

SummarySprinklr platform can be displayed in a number of languages. The platform's language display is set at the user level and can be changed by a Customer or Workspace Administrator. This article shares steps to set the user language.Platform Language Options for a UserBy default, the langua

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Change User Password

Admins can change passwords for their users, in cases where the user has locked their account due to multiple incorrect passwords, and the account needs to be reset for the user to access the account. This article lists out the steps for the same.Steps to change user passwordClick the New Tab icon.

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Standard Field Support to Filter User Columns

Sprinklr allows you to add Custom Fields as Columns in User Settings. Standard fields like Product Seat, Designation, Department, Manager, Phone number, Language, Federation ID, Reviewer, Backup Quality Manager, Setup Supervisor Team, Homepage Persona, Last Modified Date, User ID, etc. can be used t

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Show Sensitive User Information

Summary:Sprinklr will only show sensitive information after confirmation from the user. Sensitive information such as Username, Email ID, User Type is displayed on the user list window in clear text. This leaves the information open to shoulder surfing type of attacks.View/Hide Sensitive Information

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Block Emails at User Level

You can block groups of email categories for a specific duration for specific user(s)/ user groups. Once the blackout period is defined, all users would see notification banners mentioning the time period for which their emails are blocked to avoid any confusion. This will help you avoid a massive n

Block Emails

Email Blocking

Block Emails at User Level

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Audience Profile Governance

Sprinklr enables the Audience Profile Governance capability. To maintain privacy, a governance layer will be added to all Sprinklr profiles. Specific configurations are added at the user/user group and workspace/workspace group levels for all audience profiles so that only authorized users can view

Audience Profile Governance

Audience Profile Privacy

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Add a User

Adding users to Sprinklr allows you to onboard your team, providing them with the access and permissions they need to get started. Once added, the users can accept the email invite and edit their personal details like first name, last name, phone number, and language, if needed. This article covers

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View Activity Associated with a User

As an admin, there are a lot of instances when you would want to view activities associated with a user, for compliance & tracking reasons. With Sprinklr’s user activity pane, this is possible. Use the steps mentioned in this article to keep a check on all the activities related to users.StepsCl

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Bulk export users

Sprinklr allows you to export user information in bulk, from across different workspaces. With the export, you get details about every user, their primary details, custom fields and even the login counts, if selected.  You can update the details and bulk import to reflect changes on the platform. Th

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View & Edit User Details

With Sprinklr user settings, admins can view and update properties of their users. Individual users can also view and edit their details if they have the relevant permissions. This article lists down steps on how to view and edit user details in Sprinklr.Steps to view and edit user detailsClick the

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Reference Guide for Sprinklr Social

Getting Started with Sprinklr Social

Sprinklr Social Glossary

Channels

Digital Asset Manager

Publishing

Engagement

Governance

User Management

Account Management

Queue Management

SSO & User auto provisioning

Macro

Custom Fields

Tags

URL Shorteners

Configurator

Others

Rule Engine

Reporting

Link in Bio

Distributed

Display

User Generated Content

Advocacy