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Reddit Advertising Parity

Learn about Sprinklr's capabilities on Reddit advertising that are at par and even better than you can get on the native platform.Last reviewed: 17th Feb 2025Last updated: 17th Feb 2025 Notes: The last reviewed date denotes when the article was reviewed for any changes.The last updated date den

Knowledge Base Article

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Advertising Channel Parity

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Agent Journey

At the time customer books an choose, the case is soft-assigned to an agent and that agent is notified of the same. Soft- assignment means that the agent's capacity is blocked so that customers are not able to double-book an agent. Four types of notifications: At the time appointment is created

Knowledge Base Article

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User/Agent Journey

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Add a Simple Text Template Asset for SMS

Simple Text Template Assets are assets that can be uploaded in the Asset Management and can be used to save frequently used messaging for published messages or replies. Additionally, Simple Text Templates can be saved as Canned Responses for use as quick replies when engaging users. You can&nbs

experience:space

Text Asset

cloud:core

canned response

+7

Knowledge Base Article

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SMS

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Profile Quarantine Rules

The Quarantine Rules module regulates the frequency and timing of survey invitations sent to contacts. By restricting the number of invites a contact can receive during a specified timeframe, it contributes to better response quality and enhances the overall experience for participants.Business Use

Sprinklr Insights

20.10

Updated Article

Knowledge Base Article

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Audience Management

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Widget visualization type - Stacked Bar

Stacked Bar visualizations are a type of chart that displays data in a bar, with each bar representing a category or a group of items. The bars are stacked on top of each other, and the length of each bar represents the total value of the category or group it represents. These charts are useful for

Reporting - SES

Social - SES

Knowledge Base Article

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Data visualisation types

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Process Engine Reporting

Sprinklr’s Process Engine Analytics Data Source provides detailed visibility into the execution of voice case workflows. This data source powers reporting on how processes traverse nodes, the success or failure of each execution, and the time taken for execution, helping you optimize and troubleshoo

Knowledge Base Article

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IVR Reporting

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De-duplication of cases in Reporting

You can manage duplicate cases and view the unique case count by creating a table widget in reporting when there are multiple dimensions (comma-separated values) associated with a single case, for example, when there are multiple agents or social channels involved in the same cases.​Let's take

Knowledge Base Article

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Reporting Entities and its Relation

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Journey Elements - Actions and Conditions for all your Marketing use-cases

Actions and Conditions are the building elements of a customer journey flow. Arrange different actions and conditions in a way that the customers move along the mapped path to achieve the journey goal.Journey Elements - Actions and ConditionsSend Message: This action element sends a message on the m

Journey Facilitator

Customer Journey

Actions in Journey

Knowledge Base Article

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Journey Conditions and Actions

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Overview

Apps on the home screen of your LiveChat application allow customers to find useful information quickly - without having to create a case and interact with an agent.​Note: You have the flexibility to manage these apps' visibility based on user types, such as country or page URL. Additionally, y

Knowledge Base Article

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Self Serve Apps

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Ad Comment Moderation for Instagram

Learn about the new Instagram comment moderation capabilities in Sprinklr and how you can use them to monitor and manage all comments and replies within Sprinklr.What Comments can we get?What actions can we take?The table below provides you with information about the types of comments that can be fe

Instagram

Ad Comment Moderation

Advertising

Knowledge Base Article

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Instagram

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Ad Comment Moderation for Pinterest

Learn about the new Pinterest comment moderation capabilities in Sprinklr and how you can use them to monitor and manage all comments and replies within Sprinklr.What Comments can we get?The table below provides you with information about the types of comments that can be fetched and if it requires

Pinterest

Ad Comment Moderation

Advertising

Knowledge Base Article

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Pinterest

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Dynamic Workflow Node (legacy)

​Note: Dynamic workflow nodes created before the 20.2 release will continue to function as usual. Dynamic workflow nodes created after the 20.2 release will have access to the updated functionalities. For more information on the enhanced features and functionalities, please refer to the article on n

Knowledge Base Article

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Nodes in a Dialogue Tree

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Enable Google Analytics 4 (GA4)

Note: As of 1st July 2023, Google Analytics (UA) has been sunset, however, we have successfully implemented Google Analytics 4 (GA4) in Sprinklr. This migration will allow us to continue accessing crucial website traffic analysis and user behavior insights.To ensure a smooth transition, please follo

Knowledge Base Article

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Reporting on Livechat

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Clone a Production Dashboard

In this article, you will learn how to clone a Production Dashbaord.Clone a Production DashboardNavigate to the Production Dashboards.Click on the ellipses in the top right corner of the production dashboard screen.Select Clone Dashboard from the dropdown menu.After filling in the name of the new da

Manage Production Dashboards

Production Dashboard Actions

Production Dashboard

Clone

Knowledge Base Article

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Production Dashboard Actions

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TikTok Spark Ads Recommendation to Boost Posts

Spark Ads Recommendation empowers businesses with tailored video recommendations for Spark Ads, strategically enhancing campaign impact for brands and creators. The recommendation results are generated by comparing the videos with benchmarks that consider data on audience interactions, preferences,

Knowledge Base Article

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Create TikTok Spark Ads

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Edit Published Comments and Replies using Engagement Column

Editing published comments and replies can help you make necessary changes without the risk of disrupting threads with your fans that can occur when deleting content. Maintain your brand's publishing standards with the ability to alter content to perfection while preserving the engagement on co

Knowledge Base Article

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Reply from Engagement dashboards

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Create a Facebook Workplace Column

Facebook Workplace is an online collaborative software tool developed by Meta Platforms. It facilitates online group work, instant messaging, video conferencing, and news sharing. This article states the steps to add  different column types for Facebook Workplace.Steps Click the New Tab icon in Spri

Knowledge Base Article

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Add Facebook column in engagement dashboard

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Locking & Unlocking of Users

Locking mechanism is important to ensure security for your users. Once locked, a user can be unlocked by either the admins, or via Sprinklr support. This article details out the locking and unlocking via the workspace/global admins.How can a user get Locked?When a user attempts to log in multiple ti

Knowledge Base Article

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Getting started

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Best practices to create a good Story Query

Why is it important to create a good Story Query?As PR teams often deal with brand health monitoring and crisis situations, it is critical for them to monitor relevant conversations with the minimum possible noise. Any noise/irrelevant data can hamper the accuracy of PR reports leading to wrong deci

Knowledge Base Article

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Story query setup

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What happens when a message is deleted?

When a fan or a brand message is deleted, an indicator for the same will be displayed in Care Console.

Knowledge Base Article

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Troubleshoot & FAQs