Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.2K)

RS
CTI Troubleshooting Screens

These error screens help users and administrators quickly identify and address issues related to configuration, authentication, voice application availability, status settings, and permissions.No User Due to API/Auth Error - "No User Configured":Description: This error occurs when the host

Knowledge Base Article

 • 

Troubleshooting Screens

RS
Configuring a Rule for Intent Detection

Set up a Case Update rule to run the Interaction Intent Model(s), allowing for the comprehensive analysis of a case's conversation by the specified intent collections to predict intents.This process initiates a backend request containing information about the intent collections and the conversation

Knowledge Base Article

 • 

Running Contact Driver Models

RS
Create a CTA URL Template for WhatsApp Business

Your customers might hesitate to click on raw URLs that contain lengthy or obscure strings when they receive text messages. In such cases, you may prefer to send an interactive message with body text and a call-to-action (CTA) URL button. These CTA URL buttons enable you to link any URL to a button,

Knowledge Base Article

 • 

CTA URL Templates

SH
Agent Activity Log Report

In addition to tracking the agent availability status assign and removal times, you can also access detailed information about agent state changes. These state changes encompass transitions between various agent states, such as On Call, After Call Work (ACW), Idle, and Working on a Case. This functi

Knowledge Base Article

 • 

Reporting Entities and its Relation

SH
Operators FAQs

Get answers to the most frequently asked questions about different types of operators supported by Sprinklr.Are operators globally available for all customers?Yes, operators are globally available for all customers.What happened prior to operators?Previously, when these new operators like title and

Operators Frequently Asked Questions

Operators FAQs

Knowledge Base Article

 • 

FAQs and Advanced Use-cases

SH
Create an Advanced Topic Query

With millions of conversations happening all over the web each day, it can be a long and tedious task trying to get more relevant mentions and tighten the scope of your query, but with the help of Advanced Topic Query, it can be at your fingertips.In Social Listening, you have the option to create a

Topic Query

Advance Query

Knowledge Base Article

 • 

FAQs and Advanced Use-cases

SH
Overview

Sprinklr Video calling solution allows brands to make one-way or two-way video calls with their customers. Sprinklr Video Call requires no downloads or installations, and works seamlessly on Sprinklr live chat which can be embedded on website or mobile app. ​Sprinklr provides video call solution in

Knowledge Base Article

 • 

Video Call

SH
Campaign - Editorial Calendar Tab

From the Campaign details window, you can view the Editorial Calendar associated with the Campaign.About Editorial CalendarThe Editorial Calendar tab in the Campaign Details view has the same functionality as the Editorial Calendar but is filtered to only show planned content associated with the cam

Editorial Calendar

campaign management

Knowledge Base Article

 • 

Introduction

SH
Instagram - API Capabilities and Limitations in Sprinklr Distributed

In this article, we will cover the capabilities and limitations of Instagram Business accounts within the Sprinklr Distributed platform. Instagram has deprecated the Instagram Platform API that allows Sprinklr to support Instagram Personal Profiles in March 2020.Instagram - API Capabilities and Limi

Knowledge Base Article

 • 

Capabilities and limitations

RS
Set Asset Approval Workflow in the Engagement Dashboard

Sprinklr allows you to set asset approval workflow in the Engagement Dashboard. You can now track approvals in the engagement dashboard within the following categories:  Approval Required  Approval Sent  Approval Queue  Rejected  Steps to S

Knowledge Base Article

 • 

Advanced Capabilities

SH
Media Monitoring & Analytics

In today’s modern world, PR teams are struggling to accurately measure the KPIs and hence it becomes difficult for the PR teams to showcase RoI on their efforts. Because of the lack of objective benchmarks, creating data-backed purpose-driven strategies is often difficult.The Media Monitoring &

Knowledge Base Article

 • 

Media Monitoring & Analytics

SH
Rules for Asset Management

Asset-specific rules can help you automate the management of assets, enabling you to take actions on assets with no manual action required. Using Asset Management Rules, you can take actions on assets to tag, expire, restrict, and more.Internal Note:Use this DP: SAM_RULE_ENGINE_ENABLEDEnablemen

experience:space

Social Media Assets

cloud:core

Rules for Asset Management

+14

Knowledge Base Article

 • 

DAM rules

SH
Peer-to-Peer Chat Overview

What is Peer-to-Peer Chat?An internal unified text communication medium that offers seamless team interactions, eliminating the need for third-party chat applications. Peer-to-peer chat capability lets care agents, supervisors, admins, and quality managers to efficiently collaborate with their team

Knowledge Base Article

 • 

Peer to Peer Chat

SH
Direct Photo/Video Publishing to Instagram Business Accounts (Sprinklr Distributed)

Instagram supports the direct publishing of photos/videos through business accounts. Sprinklr users can create and publish the photo/video post directly from Sprinklr’s web platform to their Instagram business accounts with the help of a New Publisher.NoteDirect Publishing to Instagram requires you

Knowledge Base Article

 • 

Instagram posts

SH
Visual Insights custom dashboard

While the Visual Insight module provides a ready-to-use dashboard that allows you to easily analyze the overall generation of your logo impressions. If you have specific or custom needs that are not met by the standard Visual Insights dashboard, you can create a custom Listening dashboard.These cust

Visual Insights Custom Dashboard

Knowledge Base Article

 • 

How to Set Up VI Dashboard?

SH
Add a Viber Service Account

Viber Service Account enables you to make use of Viber Service Messaging to send business messages to your customers. Viber Service Messaging allows you to choose whether you want a one-way messaging service or a two-way messaging service. With a one-way messaging service, you ca

Knowledge Base Article

 • 

Getting Started

SH
Get familiar with all platform and email notifications about AI Models’ status

The article covers all the platform and email notifications about failures and completion of actions in AI Studio.​Sprinklr’s AI Studio allows you to test the AI models to your satisfaction and provide feedback to customize the models as per your requirements. Whenever you create an AI Project or Mo

Knowledge Base Article

 • 

Get familiar with all platform and email notifications about AI Models’ status

SH
Viber Channel Capabilities and Limitations

Viber is a cross-platform instant messaging application that operates over Microsoft Windows, macOS, Linux, Android, and iOS platforms. Viber lets users message each other and exchange media such as images and video records. To utilize the Viber channel to its maximum potential you need to be aware

Knowledge Base Article

 • 

Getting Started

RS
Bluesky Reporting Glossary

Post Insights MetricsMetricDescriptionBlueSky Post Total Likes The number of likes on your post. This is a lifetime value.BlueSky Post Total QuotesThe number of times your post was quoted. This is a lifetime value.BlueSky Post Total RepliesThe number of replies on your post. This is a lifetime value

Knowledge Base Article

 • 

BlueSky

SH
Introduction to Text Classifier in AI Studio

Social Listening is a valuable tool for brands to gauge user perception on various topics. However, it requires a significant amount of configuration design and upkeep to properly group and categorizes mentions. Even with these efforts, there are limitations to automated techniques such as keyword-b

ai studio

Text Classifier

Knowledge Base Article

 • 

Introduction to Text Classifier in AI Studio